customer service representative.

Inside Sales Representative-Brantford

Are you a results-driven sales professional looking to build a career with an industry leader? We are currently seeking an Inside Sales Representative for a premier North American distributor of specialized parts and accessories. Based in our Brantford facility, this role is perfect for a proactive individual who thrives in a fast-paced, customer-centric environment to oversee one large account.

As a key member of our sales team, you will be the primary point of contact for our customers, managing the full order lifecycle from initial inquiry to delivery. This is a challenging, high-energy position that requires a blend of technical knowledge, suggestive selling, and exceptional problem-solving skills to ensure our clients receive the best value and service in the industry.

Advantages
$50,000-$55,000 Salary
8am-5pm full tine
Benefits after 3 months
2 weeks vacation
Positive team environment

Responsibilities
Key Account Management: Overseeing client accounts, Coordinating workflows across internal departments (warehouse, billing, and logistics) to guarantee strict fulfillment timelines are met.

Order Processing & Systems Navigation: Manage heavy daily order processing, setups, delivery tracking, and proactive follow-ups utilizing Microsoft Dynamics 365 (D365), SPS, and proprietary internal e-commerce systems.

Consultative & Suggestive Sales: Answer incoming client calls and emails promptly, suggest complementary or promotional products to expand account volume, and provide basic technical assistance.

Proactive Account Outreach: Conduct weekly scheduled touches with established accounts to accurately secure bulk orders for upcoming delivery timelines.

Discrepancy & Claim Resolution: Efficiently research customer complaints, product warranties, or return requests, completing all backend cross-functional forms to resolve issues within a strict 24-hour window.

Cross-Functional Collaboration: Active participation in weekly branch sales meetings to share crucial market data with the local customer service team and branch leadership.

Qualifications
Experience: Minimum of 2 years of proven success in an inside sales, distribution center client service, or business-to-business customer service environment.

Industry Knowledge (Asset): Previous exposure to industrial distribution, automotive supplies, plumbing components, RVs, trailers, wheels, or technical assemblies is a significant advantage.

Technical Skills: Strong digital literacy with hands-on experience in Microsoft 365 and specialized ERP platforms (Dynamics 365 experience is heavily preferred).

Soft Skills: Outstanding verbal and written articulation skills, exceptional professional composure when managing large corporate accounts, and the autonomy to solve complex issues with minimal supervision.

Pre-Employment Screening: Candidates must be willing to complete a standard criminal background check and credit check as part of the onboarding process.

Summary
If you are a reliable and motivated professional ready to take the next step in your sales career with a global industry leader, we want to hear from you.

Please submit your resume directly to our hiring team at View email address on randstad.com to be considered for this opportunity.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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