Underwriting Quality Assurance Specialist - Commercial Lines

Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Quebec City, QC, Moncton, NB; Dartmouth; NS.

Working Business Language : English. This role is considered a head-office role and will be required to communicate with internal and external stakeholders across Canada where the primary business language for this role is English. As such, the successful candidate must be fully proficient in English.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $80,000 - $100,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.

Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

Working under moderate supervision, the Commercial Insurance Quality Assurance Specialist is responsible for the utilization and maintenance of quality assurance and audit practices within the Commercial Insurance Underwriting function. The successful candidate will work with their leader in ensuring that corporate underwriting policies, procedures and controls support Wawanesa’s strategic goals and objectives.

Job Responsibilities

• Contribute to the design, implementation and management of annual risk assessments, review planning and scheduling.
• Perform independent quality assurance reviews for all Commercial Operations to achieve the organization’s strategic objectives and risk profile, as well as contributing to drafting reports.
• Contribute to the enhancement and maintenance of a regional underwriting file review, contributing to drafting reports. Including calibration reviews to ensure alignment and support the organization’s strategic objectives and risk profile are achieved.
• Participate in the Ethidex, FSRA, Facility Association, CCIR Fair Treatment of Customer and other compliance reviews as required for Commercial.
• Collaborate with executive and Operational leadership by challenging ineffective and inefficient processes and identifying continuous improvement opportunities including exceptional file handling practices and capabilities.
• Contribute to the design and implementation of best practices and documentation for identifying and mitigating risk in alignment with corporate strategies.
• Participate in commercial lines underwriting initiatives and support action plans to drive financial results and efficiencies.
• Maintain awareness of industry trends and changes to ensure Wawanesa is prepared to respond in a manner consistent with our vision and values.
• Maintain, track, and ensure timely response to various operational reporting deadlines as assigned.
• Promote the Company's Code of Conduct and values, and models’ behaviors that align to these principles.
• Perform other duties as assigned.

Qualifications

• Minimum of 3-5 years Property and Casualty industry experience and/or experience conducting compliance reviews.
• Post-secondary education and/or commitment to completion of a Property and Casualty industry designation (CIP/FCIP).
• Professional audit designation (CIA and/or CFE), or commitment to obtaining same would be an asset.
• Experience dealing with regulatory authorities and a background in reviewing legislation are considered an asset.
• Familiarity with Audit or Quality Assurance practices is considered an asset.
• Technical competence in auto, property and liability underwriting with a solid understanding and application of best practices in commercial insurance.
• Ability to use critical thinking, logic, critical reasoning, and good judgement to get to the root of issues.
• Excellent analytical and problem-solving skills, with the ability to conduct detailed analysis of information and to select and implement best solutions promptly.
• Excellent communication, negotiation, and presentation skills, with the ability to communicate at the right level for the audience and present information or arguments in a convincing manner.
• Strong planning and organizing skills, with the ability to develop and prioritize effective plans that define activities, resources, and timelines.
• Working knowledge of Microsoft Office Suite.
• Familiarity with audit and quality assurance software is considered an asset.

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to View email address on canada.jobradars.com.

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.