Senior Business Systems Analyst - Vancouver Head Office - 2026.081

We are honoured to be selected again as one of B.C.'s Top Employers .

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Term/Status: Permanent, Full-time 70 hours bi-weekly
Classification/Salary: Information Systems R27 - Position starts at $83,071.72, plus bi-weekly temporary market adjustment of $315.23
Team: Information & Technology (2 openings)
Location: Vancouver Head Office (hybrid 2 days in office after passing 6 month probation period)

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection .

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact View email address on communitylivingbc.prevueaps.ca at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the Opportunity:

Reporting to Manager, Business Analysis Services, this role provides business systems analysis services by mapping the ongoing business and technology needs consistent with CLBC's Strategic Plan. The position promotes appropriate application of IT solutions to address business problems and undertakes comprehensive needs assessment and analysis of complex business requirements.

Key responsibilities:

• Conducts business needs assessments, data collection, and technology options in collaboration with the Technical Architect and Application Architect
• Translates business needs into detailed functional and technical specifications
• Ensures business requirements and priorities are understood and met throughout the software development life cycle (e.g. change management, problem resolution, acceptance testing, implementation, and post implementation reviews)
• Develops ideas, concepts and recommendations that are clear and easily understood
• Resolves and responds to issues and situations to ensure new and modified systems that meet the needs of CLBC
• Develops end‑user enablement materials (e.g., job aids, quick reference guides, demo scripts) and supports training sessions to promote adoption and effective use of new and enhanced systems.
• Analyzes complex problems, situations, and issues; elicits and documents complete, accurate requirements using appropriate techniques
• Draws sound, evidence‑based conclusions and recommends practical courses of action using innovation, creativity, sound research, good judgment, and strategic thinking
• Understands and anticipates the impact of services and changes across CLBC and partner organizations
• Communicates, both orally and in writing, by providing and obtaining information of a complex, technical or sensitive nature, effectively, clearly, correctly, concisely, completely, logically, in a timely manner
• Conducts effective and objective interviews with individuals at all levels of the organization, to obtain accurate, complete, and relevant information, while maintaining confidentiality
• Establishes and maintains productive working relationships with diverse teams and work groups, within CLBC to achieve group and organizational goals

What you will bring:

• Minimum of 5 years' direct experience in Business Systems Analysis
• A bachelor's degree in computer science, Information Systems, or related field; OR an equivalent combination of education and 5-8 years of experience in senior role responsible for business analysis with software development, data modeling, and functional flow diagrams
• A relevant designation in Agile/Scrum or PMI is an asset
• Direct experience in Requirements Lifecyle Management, Enterprise System Implementation and Business Process Modelling
• Experience in a public sector organization is an asset

We are also looking for:

• Knowledge of SDLC and Agile (Scrum/Kanban) practices
• Expertise in business process mapping, business requirements gathering, and use case development
• Strong knowledge in developing performance indicators and analytics
• Ability to communicate across all levels and resolve conflicts with confidence, tact, and diplomacy for positive outcomes
• Sound organizational and time management skills
• Ability to translate business needs into clear, testable requirements and user stories
• Proficiency in process modeling, workflow design, and requirements documentation
• Strong analytical and problem-solving skills with the ability to lead structured analysis engagements
• Excellent communication and relationship building skills, both verbally and in writing
• Strong organizational skills and the ability to handle working in a dynamic environment, adapting to changing priorities and deadlines, emerging issues, and competing demands

Additional Info:

• Successful applicants are subject to a Criminal Record Check
• Occasional overnight travel (e.g. to communities within the area of a Community Living Centre)
• An eligibility list for internal candidates may be established

Closing date: open until filled

If your application is shortlisted, you'll be invited to an interview where you'll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.

This opportunity is open to applicants who are legally entitled to work in Canada.