Senior Business Analyst

Job Summary

In accordance with the Mission, Vision, Values and strategic direction of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Senior Business Analyst performs complex research and analysis to support operations of clinical and provincial programs of the BCEHS. This role will be engaged in multiple initiatives, and will be responsible for project planning, business requirements gathering (i.e. data, clinical workflow/business process and functional needs) and supporting the execution of projects and change management.

Duties/Accountabilities

• Provides strategic planning direction by leading and performing feasibility studies, workload efficiency analyses, and analyzing, designing and implementing key strategic initiatives, including identifying system deficiencies, operational inefficiencies, and methods to enhance business functions.
• Analyzes operational problems and recommends innovative solutions by critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, distinguishing user requests from the underlying true needs, and driving and challenging business assumptions.
• Elicits business requirements by engaging clinical/program operation owners, key stakeholders and subject matter experts, and using methods such as interviews, environmental scanning, document reviews, business process descriptions, “use case” scenarios and workflow analysis.
• Facilitates consensus on issues, including business design features, program changes, data requirements, privacy issues and reports. Prepares in depth business and analytical reports for executives.
• Develops business requirements specifications, project proposals, business cases, project summaries and other related documentation using standard templates.
• Coordinates implementation of applications and/or processes by acting as liaison between the business units, technology teams and support teams, and by ensuring documentation, user testing, user training, and business process change management are in place.
• Participates in various operational and project committees and teams to facilitate and lead various initiatives like the development of clinical registries.
• Develops and recommends budgets, monitors expenditures, analyses and reports on variances and implements remedial action for assigned projects. Allocates resources to achieve goals.

Qualifications

A level of education, training, and experience equivalent to a Master’s degree in Business, Health Informatics, or a related discipline plus a minimum of five (5) years’ recent related experience including three (3) years in a team lead role.

Excellent oral and written communication skills including the ability to communicate complex ideas in simple terminology. Demonstrated experience organizing and writing application related documentation and proposals. Ability to understand and clearly relate technical information to internal and external members of the organization. Physical abilities to perform the duties of the position. Ability to work creatively and analytically in a problem solving environment, utilizing your advanced critical thinking capabilities. Understands business analysis and project management methodology. Superior ability in presentation, facilitation, negotiation and issue management/escalation..Ability to facilitate and encourage cooperation between diverse operational groups and skill sets. Strong skills and experience in MS Office (Excel, Word, PowerPoint and MS Project, Access), SharePoint and Visio, Crystal reports and other Business Intelligence Tools. Experience with main stream project planning software and tools preferred.