People & Culture Generalist - Hybrid (Markham, ON)

Position Type:  Full Time

Department:  People & Culture

Work Location: Markham

Work Arrangement:  Hybrid - 2-3 days onsite per week

Work Hours:  Monday to Friday - standard business hours

Travel Required:  No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include  Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country


• State-of-the-art facilities to provide high-quality products and services


• The opportunity to be a part of a winning, high-performing team


• Collaborative, engaging workplace culture – we are passionate about our people!


• Flexible working environment that promotes a healthy work-life balance


• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued


• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

Sentrex is seeking a People and Culture Generalist who will be responsible for delivering a broad range of human resources services and support to employees and leaders across the organization.

Reporting to the People and Culture Manager, this role will provide both hands-on and advisory support in the areas of policy interpretation, onboarding, benefits administration, leave management, and Health & Safety. The People & Culture Generalist also contributes to organizational initiatives that enhance employee engagement and strengthen people practices across Sentrex.

This role requires on-site presence at our head office in Markham, Ontario, for 2 – 3 days per week. 

A Day in the Life (What you will do here):

• Support end-to-end HR processes including onboarding, offboarding, job changes, transfers, promotions, and exits, ensuring accuracy, compliance, and consistency.


• Provide guidance on HR policies, serving as a subject matter expert for employees and leaders, and responding to inquiries related to HR programs, benefits, payroll, and HR systems in a timely, customer-focused manner.


• Track and manage leaves of absences, extended absences, and vacation carry over, ensuring required documentation and timely follow-up.


• Manage the end-to-end delivery of the Service Awards Program including eligibility tracking, coordination of gifts, and communications.


• Oversee and track renewals for professional licenses, mitigating compliance risk and ensuring uninterrupted practice eligibility.


• Oversee processes related to monitoring and managing expiring work permits and SINs to ensure ongoing employment eligibility and compliance.


• Conduct monthly employee experience meetings with supervisors and frontline workers to gather feedback and identify opportunities for improvement.


• Facilitate exit interviews and coordinate exit processes, including scheduling, documentation preparation, and tracking trends to capture insights and support organizational development and talent retention goals.


• Coordinate development plans through Sentrex’s platform for eligible employees.


• Administer benefits program, including RRSP enrollment in the absence of the HRIS Specialist, and support benefits-related inquiries for employees and leaders.


• Provide operational and administrative support to the People & Culture Partner team, enabling focus on strategic initiatives and high-complexity HR projects.


• Ensure HR data integrity through accurate entry, regular audits, and reporting across HRIS and internal tracking systems; assist with HR metrics and reporting activities.


• Partner and/or participate in the implementation of People and Culture initiatives, including policy updates, system enhancements, engagement programs, and process optimization efforts. 


• Draft and update job descriptions in collaboration with hiring managers to ensure role clarity and alignment with organizational needs.


• Implement structured probation tracking reminder process, improving on time completion of evaluations and documentation compliance.


• Administer disability management and accommodation processes, including documentation, tracking, return-to-work plans, liaising with benefit provider, and ensure accurate record keeping. 


• Support and comply with internal and external audit processes to maintain compliance and documentation standards. 


• Support and participate in health & safety initiatives and practices in the workplace, including adherence to applicable legislation (e.g. OHSA, WSIB, etc.) and company safety policies and procedures.


• Support and participate in Diversity, Equity, Inclusion and Belonging (DEI&B) initiatives and practices, promoting a workplace culture that values inclusion and equitable opportunities for all employees.


• Partner with internal teams – including Talent Acquisition, Learning & Development, IT, Finance, and Shared Services, to drive People & Culture programs, provide strategic guidance, and enhance employee experience across the organization. 


• Serves as a backup to the People & Culture Coordinator, supporting operational HR functions as needed.


• Assist with ad hoc requests from the People and Culture team.


• Always maintain a high level of confidentiality.


• Additional duties as determined by your Manager.

What you need to ensure you are set up for success:

• Undergraduate Degree in Human Resources, Psychology, Business, or related discipline; professional HR designation (CHRP) is an asset.


• Minimum of 3+ years of experience working in an HR Generalist/Senior HR Coordinator role, preferably in a fast-paced or progressive environment.


• Previous experience supporting multiple HR functions, including onboarding, benefits administration, leave management, and HRIS management. 


• Demonstrated proficiency in Microsoft Office applications, particularly in Excel, PowerPoint, Word, Teams and SharePoint.


• Knowledge of provincial employment legislation (e.g. ESA, OHSA, etc.) and ability to apply policies consistently.


• Strong interpersonal and communication skills, including the ability to provide guidance and support to employees and leaders. 


• Demonstrated ability to apply sound judgement, maintain confidentiality, and handle sensitive matters professionally.


• Ability to manage multiple priorities, meet deadlines, and adapt to changing requirements in a dynamic environment.


• Bilingual proficiency in both English and French is an asset, though not required.

What makes you a great fit for this team: 

• Your commitment to providing a high level of service to your internal and external clients.


• You are highly adaptable with a track record of success during times of growth and organizational change.


• You have a proven track record of developing trust and influence at multiple levels.


• You demonstrate an impactful and candid communication style.


• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement


• Wellness Program (5 paid days off for your well-being!)


• Paid Sick Days


• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance


• Employee & Family Assistance Program


• RRSP Matching Program


• The anticipated base salary hiring range for this role is $75K to $80K annually. The final base salary will be determined based on relevant experience, skills, and internal equity.

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

#LI-MW1