Payment Operations Specialist

Job Responsibility:

Company Profile:

Join one of the fastest growing companies in Canada! LawDepot is proud to be a seven-time Growth 500 ranked organization and a major player in the Global legal solutions industry. Our mission is to modernize the legal document creation experience by empowering people with fast, easy-to-use, and professional solutions. With over ten million satisfied customers worldwide, over two million monthly website visitors, and billions of dollars saved on legal fees, you will be joining a team that is truly making a difference. At LawDepot, we foster a collaborative and inclusive learning culture that values excellence and diversity. Apply today and become a part of our exciting journey!

Position Overview:

LawDepot.com is currently expanding and looking to recruit a Payment Operations Specialist in Edmonton, Alberta. Working with the Revenue Operations team, you will be responsible for leading payment processing operations, driving innovation and efficiency within our eCommerce platform. This is a full-time permanent position, working 37.5 hours per week with opportunities for a hybrid office work schedule.

Primary Responsibilities:

• Lead payment processing operations to ensure efficient and secure transaction handling for a large-scale eCommerce website
• Identify, evaluate, apply, and onboard new payment processors to diversify and optimize our payment options
• Develop strong professional relationships with payment processing vendors and maintain high checkout experience service levels
• Negotiate terms and agreements with payment processors to optimize transaction fees
• Monitor payment processing performance, assess risk mitigation strategies, and implement solutions
• Ensure compliance with all relevant regulations and standards related to payment processing
• Manage and prioritize the product backlog for the Payment Systems Development Team and determine business requirements
• Align payment processing best practices with overall company objectives
• Collaborate with customer support teams and internal stakeholders to address and resolve payment-related issues for our customers
• Conduct market research on payment types, trends, and pricing to keep the company competitive
• Analyze payment processing data to identify trends, issues, opportunities for cost savings, and prepare detailed reports on the findings
• Handle day-to-day tasks related to chargeback prevention services, alert notifications, payment processor communication, and refund policy optimization

Knowledge and Skill Requirements:

• Post-secondary education in Business, Finance, Economics, Computer Science, or other related fields
• Excellent communication and negotiation skills
• Proven track record of managing vendor relationships
• Strong project management skills, with the ability to independently prioritize and lead multiple projects
• Analytical and problem-solving skills, with the ability to interpret complex data
• Knowledge of payment industry regulations and compliance standards would be considered an asset
• Experience with international payment processing and multi-currency transactions would be considered an asset
• Ability to research and review regulation documentation
• Familiarity with emerging payment technologies and fintech solutions
• Highly comfortable working collaboratively with others and enjoying teamwork
• Proactive attitude with strong initiative

Why You Should Join the LawDepot Team:

• Excellent total compensation package
• Comprehensive health and dental benefits, plus an additional Health Care Spending / Personal Spending Account
• Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)
• Three weeks paid vacation, plus bonus personal days
• Continuous learning opportunities, including LinkedIn Learning subscriptions and training budgets
• Company share plan
• Free catered lunches for the entire office
• Monthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities)
• Casual work environment
• Personal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team)
• Free and easily accessible parking
• Southgate Mall, Whyte Ave, and Calgary Trail restaurants are only minutes away
• Hybrid working arrangements for that balance between getting work done at home and engaging with others in the office

How to Apply:

Please submit a resume and cover letter by email to View email address on ca.edajobs.com or submit online via our Careers page at

We thank all applicants; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Employee stock purchase plan
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Vision care
• Wellness program
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person