Senior Manager, Loyalty and CRM
EB Games Canada
We’re hiring a Senior Manager, Loyalty and CRM — an exciting opportunity to help shape the future of customer engagement for our growing Canadian business.
This role will play a key part in building and launching a new loyalty program, leading CRM strategy, and helping us create more personalized, meaningful customer experiences across the business. As our brand continues to grow in Canada, this individual will be central to how we engage, understand, reward, and retain our customers.
The Senior Manager, Loyalty and CRM will own the loyalty and CRM strategy, roadmap, governance, and customer engagement approach, and will work cross-functionally with teams across the organization, and support the customer insights, reporting, and data practices that help drive smarter business decisions and stronger program performance.; thereby making a visible impact during an exciting period of brand growth in Canada.
Required skills:
- Ability to set a clear loyalty and CRM strategy and translate it into an executable roadmap.
- Strong stakeholder management skills, able to influence across marketing, operations, finance, analytics, CRM, data, and technology.
- Proven ability to lead complex initiatives on tight timelines with multiple dependencies.
- Highly organized with strong prioritization, attention to detail, and follow-through.
- Comfortable operating as the business owner for loyalty and CRM, while partnering closely with technology and analytics teams on reporting, data governance, roadmap implementation, and continuous improvement.
- Supervisory skills including goal setting, coaching, prioritization, quality review, documentation standards, and performance management.
Education and/or Experience:
- Bachelor’s degree in Marketing, Business, Analytics, Economics, Information Management, or a related field, or equivalent practical experience.
- 5+ years of experience in loyalty, CRM, retention marketing, customer lifecycle management, analytics, digital product/program management, customer reporting, or a related customer/data-focused role; additional experience is an asset.
- 2+ years of people leadership experience and proven success delivering cross-functional initiatives; retail experience preferred.
- Experience working with legacy data, reporting transformation, corporate data access, or data governance roadmap implementation is an asset.
If you’re passionate about loyalty, CRM, customer experience, and building programs that make a real business impact, this is a great opportunity to be part of something exciting from the ground up.
This position is for an existing vacancy, and we are looking to fill this role immediately.
#J-18808-LjbffrVacancy posted 4 hours ago
Similar jobs that could be interesting for youBased on the Senior Manager, Loyalty and CRM in Brampton, ON vacancy
- ...energetic and reliable people just like you. We are hiring a Sr. Manager, Loyalty Insights & Analytics with a background in customer data... ...deliver insights and recommendations. Present findings to senior-level management, including Senior Category Directors, VPs, and...SeniorPermanent employmentFull timeContract workTemporary workInternship
$110k - $130k per year
...professionalism and entrepreneurial spirit. Our Head office is located in Brampton, Ontario. Role Summary We are looking for a Senior Logistics Manager to oversee logistics within our International Trading Division, which moves commodities such as meat, seafood, fruits, and...SeniorInternshipWork at office1 day per week- ...Review results and inspire change to fix underlying issues Manage business expectations, and set priorities as appropriate Analyze... ..., provide feedback and address any performance issues Support Senior Management with the development and implementation of strategic business...SeniorLong term contractTemporary workInternshipWork at office
$108.8k - $136k per year
Senior Manager, Application Development The Senior Manager, Application Development supervises a technology team, ensuring accountable oversight of the application development lifecycle and managing a diverse portfolio of enterprise applications. The role includes maintaining...SeniorPermanent employmentFull timeCasual workShift workDay shiftAfternoon shift$70 - $75 per hour
...Required Skills & Experience ~7+ years of Product Management experience in banking/financial services ~ Strong experience in fraud, payments... ...Job Description Insight Global is looking for a Senior Product Manager to lead fraud product strategy across a leading...Senior- Job Description We are assisting one of our top clients in the retail industry in the search for a Senior Manager of Financial Reporting. This is an initial 12 month contract and is 4 days a week in office in Brampton. There is a very high possibility of conversion to permanent...SeniorPermanent employmentContract workWork at office
$95k - $110k per year
Position Title and Location Senior Manager, Donor Experience (Full‑time, Permanent) Location: Peel Memorial Centre for Integrated Health & Wellness, with regular travel to Brampton Civic and Etobicoke General Hospitals Position Summary Osler Foundation is entering a defining...SeniorLong term contractPermanent employmentFull timeInternshipWork at officeWork from home- Join Loblaw as a Senior Manager in Strategic Sourcing for IT, where your expertise can help redefine sourcing strategies across Canada. This role focuses on sourcing processes that align with Loblaw’s operational goals. You will be part of the Non-Trade Enterprise Sourcing...SeniorContract work
- Drive software modernization as a Senior IT Project Manager in Brampton, ON in a hybrid role. Engage in transformative projects that enhance application performance and security for public sector clients. This is an exciting opportunity to manage a high-impact Application...SeniorContract work
$125k - $170k per year
Be a catalyst for change as a Senior Human Resources Manager in Brampton, with a competitive compensation of $125,000-170,000. This hands‑on role focuses on crafting HR strategies to foster organizational growth. Our client, an innovative leader in manufacturing, seeks a...Senior- Lead donor engagement at Osler Foundation as Senior Manager of Donor Experience in a hybrid environment. Drive innovative stewardship programs and enhance donor relationships every day. In this senior managerial role, you will oversee a fundraising team dedicated to creating...SeniorLong term contract
- Take charge of donor experience as the Senior Manager at Osler Foundation in Brampton, Ontario. Lead cutting-edge donor engagement strategies in a hybrid work model. This pivotal role focuses on advancing the donor experience strategy as part of a significant Capital Campaign...Senior
- A leading IT staffing firm is seeking a Senior Project Manager in Brampton, Canada, to oversee delivery teams aligning with the B2B omni channel customer experience vision. The role entails managing integrated delivery roadmaps, maintaining project schedules, and fostering relationships...Senior
- Manager, Data Privacy Advisory & Operations Reporting to the Director of the Data Trust Center... ...pivotal hybrid role in building customer loyalty and trust. This unique opportunity... ...diverse audiences, from technical teams to senior management. Ability to thrive in a fast...SeniorPermanent employmentContract workTemporary workInternship
- ...Opportunity This is an exciting opportunity for a seasoned Accounting Manager to step into a high-impact role within a growing organization in... ...the future direction of the function. Working closely with senior leadership, including the Director of Finance, you will play a...Senior
$120k - $130k per year
...Base pay range CA$120,000.00/yr - CA$130,000.00/yr Accounting Manager/Controller Overview A fast-growing organization in the aerospace... ..., and financial reporting. This role works closely with senior leaders in corporate finance, operational finance teams, and cross...SeniorFull timeusd110k - usd130k per year
The Senior Manager, Indirect Procurement is responsible for driving enterprise‑wide value across all indirect spend categories by building strong procurement processes, ensuring accurate reconciliations, and providing visibility across brands and businesses. This role focuses...SeniorFull timeContract workInternshipLocal area$100k - $132k per year
...with a strong team orientation Strong work ethic Ability to work independently and collaboratively Excellent multi‑tasking and time‑management skills Ability to effectively communicate with both technical and non‑technical stakeholders Good to have skills Experience with...Senior- ...benefits that bring the best to their personal lives. Start YOUR career with DHL today… DHL Express currently has an opening for a Senior Manager, Brokerage Customer Experience in our National Office in Brampton, ON. As the Senior Manager, Brokerage Customer Experience,...SeniorWork at office
- ...motivate your team by providing facilities management and operational expertise at one of... ...Sites in Brampton as a Facilities Manager Seniority level Seniority level Not Applicable Employment... ...- Facilities Management & Operations Senior Category Manager, Engineering Maintenance...SeniorRemplacementFull timeFor contractorsFor subcontractorWeekend workAfternoon shift
- ...just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. Role Overview The Senior Manager, Business Continuity Planning (BCP) is responsible for leading the design, implementation, and continuous improvement of an enterprise...SeniorPermanent employmentFull timeTemporary workInternship
$120k - $150k per year
...If so, we want you to join our Brampton team. Who We're Looking For The Manager, Mechanical Design - Mechanical Engineering is a member of the engineering leadership team and reports to the Senior Manager, Mechanical Engineering. This role leads a large Design Office team...SeniorWork at officeRelocationVisa sponsorshipFlexible hours$95k - $120k per year
...career with a company that shares your passion! Our Sodexo team has an exciting new client opportunity to join Sodexo as our next Senior Manager, Supply Finance & Analytics located in Etobicoke, ON. This is a hybrid role that will require you to work in office two days per...SeniorLong term contractFull timeFor contractorsWork at officeLocal areaFlexible hours2 days per week- ...Rico, and Canada under the Parts City Auto Parts and O’Reilly Auto Parts banners. How you will make an impact As a Category Manager, you will use teamwork and collaboration to manage multiple product categories end to end, partnering cross-functionally to develop...Long term contract
- ...team? If you’re a vibrant and highly motivated leader with an interest in fashion retail – we want to hear from you. The Role Store Manager works with the District Supervisor to oversee all store operations, as well as plan & execute strategies to drive sales and...Work at officeImmediate startWeekend workAfternoon shift
$120k - $130k per year
...industrial networks and communication protocols, including Ethernet/IP, managed switches, machine networks, PLC-to-PLC communication, and device... ..., downtime, scrap, rework, and unsafe conditions. Alert Management of potential risk factors associated with controls systems,...SeniorLong term contractPermanent employmentTemporary workWork at officeRelocationFlexible hours$120k - $140k per year
...overseeing all operations in North America. We are looking for a Senior Electrical Engineer to join our engineering team and contribute... ...power systems and harness design. Bill of Materials (BOM) & ERP Management: Prepare and maintain BOMs for assigned projects. Manage...SeniorManual laborWork at officeLocal area- ...Canadian Blood Services is looking for a regular, full‑time, Senior Financial Analyst to join our dynamic Financial Planning &... ...acumen and decision‑making of the people you support. Lead and manage the budget, forecast, and management reporting processes for a complex...SeniorFull time2 days per week
- Join Export Packers Company Limited as a Senior Logistics Manager, overseeing international logistics operations with a focus on cold chain management. This hybrid role combines leadership and strategic logistics management. We're seeking a logistics expert with a decade...Senior
- ...big way. Keep reading to learn more! Please note the Loblaw hybrid work model is 4 days in office Sr. Product Manager, Customer Payments | Brampton, ON The Senior Manager is responsible for defining and executing the end-to-end payment strategy across physical retail and...SeniorPermanent employmentTemporary workInternshipWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Manager, Loyalty and CRM. Be the first to apply!
Related searches