Duty Manager

Position: Duty Manager  
Employment Type: Full-Time, Seasonal  
Compensation: $20.50 per hour  

Niagara Adventure Excursions is  seeking experienced and dependable Duty Managers to support daily operations in a fast-paced outdoor attraction environment. This role is well suited to individuals who  demonstrate strong leadership, sound judgment, and the ability to remain composed under pressure. Duty Managers play a key role in ensuring operational efficiency, guest satisfaction, and staff support while upholding all safety and service standards.  

As a Duty Manager, you will serve as the on-site operational leader, overseeing daily park operations and supporting both Element and Guest Services teams. You will  be responsible for   maintaining alignment across departments, ensuring safety compliance, and supporting a positive and professional work environment from opening to closing operations.  

Key Responsibilities:  

• Lead by example while  representing Niagara Adventure Excursions’ service and safety standards  

• Maintain active oversight of all operational areas throughout the site  

• Monitor and direct team activities to ensure safety, guest service excellence, and professional conduct  

• Manage guest flow to support an efficient and enjoyable experience  

• Ensure adherence to site-specific safety policies and risk management procedures  

• Promote clear communication and collaboration across the leadership team  

• Maintain working knowledge of all park roles, procedures, and operational processes  

• Identify and address operational challenges proactively  

• Coach, mentor, and support team members during daily operations  

• Address performance concerns, enforce corrective action when  , and manage conflicts professionally  

• Report staff performance observations and feedback to the leadership team  

• Support employee engagement, morale, and overall team success  
  

Qualifications and Skills:  

• Minimum of three years of leadership or management experience, preferably in tourism, recreation, or hospitality  

• Education in Recreation, Hospitality, or Tourism is considered an asset  

• Strong leadership, decision-making, and problem-solving skills  

• Ability to assess situations quickly and respond calmly and effectively  

• Experience in coaching, team development, and conflict resolution  

• Professional demeanor with strong verbal and written communication skills  

• Proficiency with Microsoft Office and the ability to learn new systems  

• Knowledge of risk management practices for outdoor or high-risk activities is preferred  

• Experience in a fast-paced, guest-focused environment is preferred  

• Zipline or outdoor recreation experience is a strong asset  

On-the-job training and ongoing mentorship will be provided  

Work Relationships:  

• Reports to the Operations Manager and Administration

• Works closely with Department Supervisors, fellow Duty Managers, and senior leadership  
  

Work Schedule:  

This is a full-time, seasonal position with a flexible schedule based on operational needs. Shifts will include evenings, weekends, and holidays, particularly during peak season from May through mid to late September. 

This is a multi-interview process. Applicants will be required to meet with a minimum of two (2) hiring panels prior to receiving an offer.