Senior Manager Card Fulfillment Strategy

Lead card fulfillment strategy at Capital One Canada in Toronto, using process management and data analytics within a hybrid work model.As Senior Manager, Correspondence & Card Fulfillment, you will guide fulfillment experiences for Capital One credit card customers. You will influence strategy, manage operational improvements, and ensure compliance with regulatory, legal, and other requirements. The work spans business partners, vendors, and cross-functional teams.Key Responsibilities:
Build interaction models with Canadian, enterprise, and external organizationsImprove fulfillment experiences, efficiency, compliance, and customer serviceLead automation, data analysis, and technology-based transformationRun controls for performance, quality, capacity, and budgetsDevelop operational leaders focused on operational excellenceRequirements:
Eight-plus years of leadership in process or risk managementAt least five years of process management experienceEight-plus years driving strategic, cross-functional initiativesFive-plus years leading and developing high-performing teamsData analytics experience using SQL, Power BI, or AlteryxBring process leadership, customer experience, and data-driven transformation expertise to Capital One Canada’s Toronto fulfillment organization.
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