Payment Processing Representative

Process credit counselling payments accurately at Fairstone Bank, using reconciliation and communication skills in a centralized operations environment. Support timely discrepancy resolution across teams and agencies.

The Payment Processing Representative manages account processing and payment exceptions for Fairstone Bank and its family of brands. This full-time position requires payment processing or administrative experience, bilingual communication, and strong Microsoft Office knowledge. The work supports compliance and service standards while serving internal and external customers. Department hours are Monday to Friday, 8:00am to 4:30pm, with some Saturdays and nights during month-end.

Key Responsibilities:

• Process payments, exceptions, batches, and cheque disbursements
• Reconcile historical accounts and complete reapplication functions
• Manage daily cash drawers and administrative account updates
• Resolve discrepancies and provide customer service
• Communicate case updates with external agencies

Requirements:

• Post-secondary diploma or equivalent
• One to two years of related experience
• Excellent bilingual verbal and written communication skills
• Strong Excel, Word, and Outlook knowledge
• Basic math, analytical, and problem-solving skills

Bring payment processing accuracy, bilingual communication, and reconciliation skills to Fairstone Bank’s centralized operations team.