Representative, Payment Processing

Who we are

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small‑business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

About the role

The Representative, Payment Processing is responsible for managing and processing credit counselling payments, ensuring accurate allocation, reconciliation, and timely resolution of discrepancies. The role supports centralized operations and collaborates with internal teams and external partners to maintain compliance and service standards. The candidate must have an excellent verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively with external agencies regarding requests, follow‑ups, and case status updates.

• Responsible for following all company and departmental policies and procedures
• Manage, update and action account processing for various administrative tasks including but not limited to, payment processing and exception, Batch processing, cheque disbursement and preparation, daily cash drawer management
• Reconcile historical accounts and perform reapplication/re‑amortization functions.
• Provide superior customer service to both internal and external customers
• Demonstrate technical/administrative expertise.
• Apply specialized functional area skills and basic knowledge of payment processing functions
• Understands how duties relate with others in the team/unit and how the unit integrates to support the larger organization
• Other related duties as assigned
• Monday to Friday 8:00am to 4:30pm department hours. Some Saturdays & nights (Month‑end) Open space office environment with up-to-date technology

What we’re looking for

• Post‑Secondary Diploma (or equivalent).
• 1 – 2 years directly related experience in payment processing and or administrative functions
• Demonstrated excellent communication skills (oral and written), basic math, problem solving skills
• Detail oriented with the ability to work proactively as part of a team
• Strong working knowledge of MS products (Excel, Word and Outlook)
• Good analytical and decision‑making skills
• Ability to work in a time‑sensitive, high‑volume environment
• Bilingual required to communicate with our clients across Canada

What you’ll love about working here

• Award‑Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work‑Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well‑being.
• Compensation Package: Competitive base salary
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future‑Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location‑based perks like gym memberships and Toronto Bike Share.
• On‑Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top‑up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.

Learn more:

Follow us on LinkedIn:

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time Job Type: Permanent RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025)

Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long‑established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.ca