Director Of Sales

Job Title: Director of SalesJob Title: Director of SalesLocation: Remote (Canada) + Client VisitsReports to: Executive DirectorEmployment Type: Full-Time, PermanentAbout Mimak CareMimak Care is a rapidly scaling healthcare staffing agency committed to connecting qualified professionals with long-term care, retirement, and community health organizations across Canada. As we expand nationally, we are seeking a mission-driven leader who can build and scale client success operations while ensuring exceptional service delivery, retention, and sustainable growth.
Job SummaryThe Director of Sales will serve as a strategic and operational leader responsible for overseeing our Account Manager team and managing the full client lifecycle, from onboarding and service delivery to retention and expansion. This high-impact role requires someone who is deeply client-focused, operationally sound, and growth-minded, with the ability to both lead and execute. The successful candidate will establish foundational systems, build future regional/sector leadership infrastructure, and help drive Mimak Care's market expansion.
Key ResponsibilitiesClient Strategy & Relationship LeadershipServe as the senior point of contact for strategic accounts and build trusted partnerships with client decision-makers.Oversee client relationship management strategy to ensure outstanding service delivery and long-term satisfaction.Lead quarterly business reviews and strategic check-ins with key accounts.Guide Account Managers in developing tailored client success plans to meet workforce goals.
Team Leadership & Operational OversightManage and mentor a growing team of Account Managers across Canada.Establish performance metrics, goals, and development pathways to support team success.Foster a culture of ownership, accountability, and continuous improvement.Ensure coordination between client-facing teams and internal recruitment/staffing teams for optimal service execution.
Service Delivery OptimizationDevelop scalable workflows and SOPs that enhance operational consistency and quality.Oversee workforce planning to ensure 100% staffing fulfillment and proactive coverage strategies.Track client feedback and internal service KPIs to continuously improve client experience.
Growth & Account ExpansionSupport Account Managers in identifying and executing upselling and cross-selling opportunities.Partner with leadership to define account growth goals and implement client retention strategies.Monitor account health and proactively manage client risk or disengagement.
Expansion Support & Infrastructure DevelopmentLead operational planning and resource management for market expansion initiatives.Establish and collaborate with emerging regional and sector-specific leaders to ensure smooth transitions and consistent service quality.Develop scalable client service models that support Mimak Care’s growth into new geographic or service domains.
Data & Strategic ReportingOwn the reporting of key client success metrics (e.G., retention, satisfaction, revenue).Provide strategic recommendations to leadership using real-time data and market insights.Maintain CRM and analytics dashboards that support data-driven decision-making across the organization.
Qualifications & ExperienceBachelor's degree required;
MBA or equivalent graduate degree strongly preferred.5-8 years of progressive experience in client services, account management, or operations leadership.Minimum 3 years in a senior leadership role managing teams and driving operational excellence.Proven experience in service delivery or workforce solutions within healthcare staffing or similar B2B industries.Expertise in scaling client operations, building systems, and coaching high-performing teams.Strong communication, negotiation, and stakeholder management capabilities.Analytical mindset with the ability to derive strategic insights from data.Comfortable leading in fast-paced, high-growth, and ambiguous environments.
Why Join Mimak Care?Competitive salary + performance-based bonus.Remote flexibility with opportunities for in-person collaboration.Opportunity to shape a high-impact function during a pivotal growth phase.Meaningful mission improving access to care through better workforce solutions.Collaborative, values-driven leadership and team culture.
If you're a strategic operator who thrives in client-focused environments and you're excited to build something that makes a real impact in healthcare - we'd love to hear from you.
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