Food & Beverage Supervisor

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Food & Beverage Supervisor is responsible for overseeing the execution of catered events at the Penticton Trade and Convention Center, from the initial setup through to the seamless execution and post-event wrap-up. This role extends to engaging service in the premium seating areas of the South Okanagan Event Centre. We're looking for a dynamic individual who thrives in a vibrant, fast-paced environment and brings a friendly, approachable demeanor to every interaction. In addition to overseeing events, the Food & Beverage Supervisor supports our Restaurant and Catering Manager and Food & Beverage Manager, diving into a variety of projects. The Catering Supervisor must maintain excellent attendance and be available to work events as scheduled per business needs.

This role will pay an hourly rate of $20.00-$26.00 CAD and is tip eligible.

Benefits for Part-Time roles: Pension matching

This position will remain open until July 10th, 2026.

About The Venue

The SOEC Complex in Penticton is a premier multi-venue hub featuring the main South Okanagan Events Centre (SOEC) a 5000-seat spectator arena for sports and entertainment events, the flexible Penticton Trade & Convention Centre (PTCC) offers 60,000 sq. ft. of space, accommodating up to 3500 attendees, with the ability to hold up to 2700 in theatre-style seating in the combined ballrooms. When hosting large-scale events, the PTCC and SOEC can work in tandem, leveraging the 95,000+ square feet of combined meeting and event space across the nine-acre campus.

The SOEC Complex also holds the historic Memorial Arena adjacent to the SOEC, this arena provides an additional 2212 seats, and the Okanagan Hockey School training facilities, serving as the Okanagan's key destination for sports, entertainment, and large gatherings.

Responsibilities

• Responsible for overseeing the service of meals to guests or directing guests to the buffet line.
• Responsible for serving beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
• Responsible for assisting in recording a guest’s order and relaying the order to the kitchen via P.O.S. system.
• Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
• Responsible for computing the cost of the meal and presenting the guest with the check. Accept payments and provide change as necessary.
• Responsible for ensuring tableware and linens replaced as necessary.
• Recommends certain dishes and identifies ingredients or explains how various items on the menu are prepared.
• Assists in setting up banquet functions including linens, dishware, glassware and silverware.
• Maintains sanitation, health and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to start of event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
• Assists Management team with projects including training, inventory and special events.

Qualifications

• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid food handling certificate and alcohol service permit if required by provincial or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
• Experience working in a supervisory capacity in a fast-paced restaurant or catering environment.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.