Visitor Service Attendant - Servus Sports Centre (Part-time)

Position Posting

Visitor Service Attendant – Servus Sports Centre (Part-time)

(1 Position Available)

Term of Employment: Part-time, Continuing

Rate of Pay: Band 1: $22.07 - $24.11 per hour ( Subject to CUPE 1015 Agreement )

Location: Servus Sports Centre

Duties

The Visitor Service Attendant (VSA) meets, greets, and directs the facilities patrons and visitors, either in person, or by telephone.

Duties

• Perform a variety of customer service functions, including performing initial greetings, answering and forwarding calls, checking facility users in, and issuing passes to various recreational services.
• Provide specific recreational information to the public, including answering questions about programs offered, suggesting appropriate programs for the individual’s needs, explaining rules, regulations, programs fees and schedule to users and providing directions as necessary in person or over the phone
• Collects money, issues receipts and account for all money received
• Demonstrate a positive and inclusive attitude through a display of, service, cooperation, hospitality, and professionalism.
• Maintain a clean and safe facility.
• Responsible for daily cleaning of gym equipment and managing the fitness centre laundry
• Provide back-up for the Programming and Events team when needed.
• Maintain positive interaction and effectively and tactfully deal with customers of all ages, backgrounds, and abilities
• Maintain cooperative working relationships with other staff, internal customers, and facility tenants
• Use computer programs available to edit and print recreational facility notices, signs and posters material
• Communicate and coordinate with appropriate staff members and supervisors to maximize the effectiveness and efficiency of interdepartmental operations.
• Operate standard office equipment including copier, fax, filing systems, phones, cash register, and computer.
• Communicate needed supplies while maintaining an organized work environment
• Sort and file documents and records
• Maintain a high standard of confidentiality
• Maintain a clean and professional appearance
• Shadow and train all new staff
• Work in compliance with OH&S acts and regulations.
• Use personal protective equipment and clothing as directed by the employer
• Report workplace hazards and dangers.
• Act as a safety advocate in emergency situations and follow Emergency Response Plan
• Other related duties as required.

Schedule

Working hours are anytime Monday to Sunday 5:00 am – 10:30 pm with the occasional requirement to work overtime shifts depending on operational needs.

Qualifications

• Flexibility to work daytime, evening and weekend shifts is required
• Previous experience in cash handling and customer service.
• Excellent written and verbal communication skills.
• Basic computer skills. internet, email, word, excel, data entry and electronic time sheets is required
• The ability to lift 20kg (45lbs) and the physical ability to perform the duties of the role
• A valid Standard First Aid–CPR C certificate is considered an asset

Pre-Employment Requirements

• Satisfactory Criminal Record Check with a Vulnerable Sector Check
• Successful applicant must provide proof of qualifications
• Applicants with international education will be required to include an Academic Credential Assessment with application

Closing Date: September 3, 2026 Posting Type: Internal/External

Application Information: The City of Lloydminster is an equal opportunity employer. If you have questions or require further information on this position, please contact us. All applications must be sent to the Employee Relations team and received by the closing date.

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