Visitor Service Attendant

Job Responsibility: Position Posting Visitor Service Attendant (1 Position Available) Term of Employment: Part-time, Continuing Rate of Pay: Band 1: $21.64 - $23.64 per hour ( Subject to CUPE 1015 Agreement ) Location: Servus Sports Centre Duties: The Visitor Service Attendant (VSA) meets, greets, and directs the facilities patrons and visitors, either in person, or by telephone. Duties

• Perform a variety of customer service functions, including performing initial greetings, answering and forwarding calls, checking facility users in and out, and issuing passes to various recreational services.
• Provide specific recreational information to the general public, including answering questions about programs offered, suggesting appropriate programs for the individual's needs, explaining rules, regulations, programs fees and schedule to first time users and providing directions as necessary in person or over the phone.
• Collects money, issues receipts and accounts for all money received.
• Demonstrate a positive attitude through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to patrons.
• Maintain a clean and safe facility.
• Responsible for daily cleaning of gym equipment and managing the fitness centre laundry
• Provide back-up for the Programming and Events team when needed.
• Promote recreation facility and program usage through customer service acting as advocate for usage.
• Exercise initiative and independent thinking in promoting activities and suggesting appropriate services.
• Maintain positive interaction with customers of all ages, backgrounds, and abilities.
• Maintain cooperative working relationship with other department's staff or internal customers as well as with tenants.
• Use computer programs available to edit and print recreational facility notices, signs and posters material.
• Respond to questions and comments from the public in a timely and courteous manner.
• Communicate and coordinate with appropriate staff members and supervisor to maximize effectiveness and efficiency of interdepartmental operations.
• Operate standard office equipment including copier, fax, filing systems, phones, cash register, and computer.
• Communicate materials and supplies inventory and maintain an organized work environment.
• Sort and file documents and records.
• Shadow and train part time and seasonal staff.
• Work in compliance with OH&S acts and regulations.
• Use personal protective equipment and clothing as directed by the employer.
• Report workplace hazards and dangers.
• Act as a safety advocate in emergency situations and follow Emergency Response Plan.

Other

• Other related duties as required.

Schedule: Working hours are anytime Monday to Sunday 5:00 am -10:30 pm with the occasional requirement to work overtime shifts depending on operational needs. Qualifications:

• Flexibility to work daytime, evening and weekend shifts is required.
• Previous experience in cash handling and customer service.
• Neat in appearance and in good physical condition.
• Excellent written and oral communication skills.
• Proven ability to effectively and tactfully deal with the public.
• Possess basic computer skills.
• The ability to lift 20kg (45lbs).
• Completion of a valid Standard First Aid-CPR C certificate is considered an asset.

Pre-Employment Requirements:

• Satisfactory Criminal Record Check with a Vulnerable Sector Check.
• Successful applicant must provide proof of qualifications.
• Applicants with international education will be required to include an Academic Credential Assessment with application.

Closing Date: June 4, 2025 Posting Type: Internal & External Application Information: The City of Lloydminster is an equal opportunity employer. If you have questions or require further information on this position, please contact us. All applications must be sent to the Employee Relations team and received by the closing date.

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