Assistant Service Manager North Shore Honda North Vancouver, Bc

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.
Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.
With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through the Dilawri Foundation, weare also committed to making a meaningful impact in the communities weserve.
Discover how you can build your career with Dilawri
Position OverviewNorth Shore Honda
is currently looking to fill the position of
Assistant Service Manager. Reporting to the Service Manager, thisrole supports the day-to-day operations of the Service Department andcontributes to delivering a consistently high level of customer satisfaction.
The Assistant Service Manager plays an important role insupporting Service Advisors, assisting with operational oversight, ensuringservice processes are followed, and helping to resolve customer concerns. Thisposition works closely with customers, technicians, and dealership leadershipto support efficient service operations and a positive service experience.
This is a Commission Based position.
Primary Duties and Responsibilities
Assist the Service Manager with the dailyoperations of the Service Department
Support Service Advisors in managing customerinteractions, appointments, and follow-up communication
Assist customers with service reminders,appointment scheduling, recall notifications, and service visit follow-ups
Help ensure high-quality service and repairs aredelivered to customers
Handle escalated customer concerns or complaintsin a professional and timely manner
Maintain accurate service records and reportingin accordance with manufacturer and dealership requirements
Support adherence to dealership processes,standards, and operational proceduresWork collaboratively with technicians and otherdepartments to promote efficient workflow
Assist with maintaining a clean, organized, andcustomer-focused service environment
Contribute to continuous improvement effortswithin the Service Department
Perform other duties as assigned to supportservice operations
Qualifications RequiredExperience & Knowledge
Minimum 5 years of combined experience in anautomotive service environment (e.G., Service Advisor, Technician, ShopForeperson, or related role)
General understanding of vehicle mechanics and service operations
Skills & Abilities
Strong customer service and interpersonal skills
Excellent written and verbal communicationskills
Strong organizational skills with attention todetail
Ability to effectively multi-task in a fast-paced environment
Dependable, self-motivated, and able to work with minimal supervision
Effective administrative and time-managementskills
Ability to work collaboratively with dealershipteams
Legally entitled to work in Canada
About DilawriIn addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:
Discountedemployee vehicle purchase program
Job-specificcoaching & training programs
Employeewellness & assistance programs
Employeesocial events
Build your career with a team thatis driven byexcellence,integrityand innovation.
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