Employer Experience Manager (International)

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. Job Requisition ID: 2026-03681 Time Type: Full time Employee Group: Staff Job Category: Career and Employment Employment Type: Permanent Department: Co-operative and Experiential Education - International Employment Relations Hiring Range: $87,620.25 - $109,525.32 Posting Information: This posting is for an existing vacancy. Internal posting expires Thursday November 19th at 11:59 PM This position works from a home office in the Vancouver or in British Columbia within a short drive of a major international airport. Travel within Vancouver, British Columbia, and in the western USA is required. Preference will be given to qualified candidates that live closest to where our business requirements are or are willing to relocate.Job Description
Primary Purpose The International Employer Experience Manager (EEM) generates, develops and converts international employer prospects into registered employers for paid, creditable co-op and full-time jobs for all programs. The International EEM is also responsible for creating an outstanding employer experience and nurturing the ongoing relationship with the University of Waterloo;
specifically, for the retention and development of high-quality, credit-worthy opportunities with new and existing employers to support all students engaging in co-op or WIL studies. Working together with colleagues across CEE, the International EEM creates and executes an opportunity development and retention plan designed to meet each employer’s specific talent needs, and ultimately to have the University of Waterloo become their preferred talent management partner.Key Accountabilities
Identify and build job opportunities globallyContribute to strategic prioritization activities to focus and optimize job development activity across key international regions, priority employment and industry sectors, so to meet established targetsActively analyze global labour market data and business practices to identify gaps and opportunities for job development within assigned regionsUse a keen understanding of effective sales and conversion tools and techniques to assess the prospective employer’s needs and discuss how hiring a student could bring value to the employerBecome an expert in the co-operative education model, understanding programs, students, and process to effectively guide and steward new employers and prospectsProspect and cultivate leads to successfully filled postings through own lead-generation initiatives, including, but not limited to, leveraging strong networks, using web platforms, creating relationships with government officials and industry organizations, leveraging trade show opportunitiesPlan and execute distinct and needs-based business development exercises across multiple markets / industry segments in a tight time windowBuild co-op legacies in international organizations
Lead, create, nurture, monitor, and sustain corporate relationships external to the university in support of CEE objectivesAssess prospective employer needs, so to optimize UW’s contribution to the employer’s talent management strategyLeverage on-campus relationships and institutional strengths to enhance employer supportConvert employers with whom students have arranged their own jobs to ongoing hiring employersWork closely with CEE colleagues and campus partners to promote co-op and work-integrated learning opportunities, collaborate on presentations, webinars and training as a value-add to our employersEnsure employers receive appropriate support in all interactions, and guide others with client-centered stewardshipDeepen employer relationships with focus on retention, engagement and satisfaction
Cultivate a strong end-to-end employer experience, develop relationships and ensure ongoing satisfaction and CEE support in meeting evolving employer needsAnalyze and manage a portfolio of diverse organizations, identifying key accounts and increasing their engagement with the universityDevelop and execute strategic retention and growth plans to create strong, sustainable employer relationships and experiencesDiversify and deepen employer relationships using own initiatives that are in alignment with the larger co-op planReport on progress and communicate with transparency, clarity and openness to broaden understanding of prospecting outcomes, quality of lead funnel management, employer retention, lead conversion to job postings and to jobs filled and number of students hiredGauge and manage employer expectations and challenges: Ensure awareness of co-op expectations, address issues/ concerns, collaborate with service team members as required.With the Associate Director, International and International team, envision and execute an employer recognition framework and employer retention strategy that works best for a given geographic areaContinuously improve business development approaches to advance productivity and outcomes
Create resources and tools to support accountabilities and help achieve objectivesAddress challenges within the business development process with creative solutions for optimal outcomesEnsure information exchange and consultation with CEE colleagues, as appropriate, to address issues or trends in employer support / talent needs and continually improve approachesSuggest and adopt technologies that can enable more efficiency and productivity for business development and account managementSeek opportunities to gain relevant knowledge and share resources to elevate the community of practiceRepresent CEE and UW at conferences, networking events, outreach activities and other special events
Research and understand audience, targets, and potential for job development for every event attendedEffectively capture all actionable leads using lead qualification best practices, ensuring all event leads are received for processing within a maximum two days after an eventAs appropriate, speak at an event or participate in an expert panel on behalf of CEE and UWPlan and execute itineraries within an economical budget, with the goal of maximizing outcomes (new opportunities, new collaborations, funding, etc.)Required Qualifications
Education
Undergraduate degree is required, Business or equivalent education is preferredEquivalent experience in international development and / or business will be consideredAdditional credentials in sales and/or account management an assetExperience
5 - 7 years of sales experience with demonstrated success in a business-to-business contextExperience in international development and / or higher education environment an assetExperience in recruitment and/or talent management, especially in a global / higher education context an assetKnowledge/Skills/Abilities
Excellent oral, written, interpersonal and intercultural communication skills required to build lasting relationshipsExcellent sales skills with a proven track record of generating leads and successfully converting them to meet strategic targetsExceptional customer service, relationship management skills, deep understanding of the customer experienceExcellent organizational and time & project management skills, with demonstrated ability to handle multiple, ongoing priorities, and triage obligationsStrong presentation, analytical and problem-solving skills requiredEssential qualities include relationship management focus, customer service orientation, natural networker, and team playerKnowledge of co-operative education is preferredKnowledge of global labour and education markets an assetStrong MS Office (Excel, Word, Powerpoint and Outlook) skills, and social media knowledge, including the use of LinkedInMultiple languages (preferred)Equity Statement
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations. The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+. Positions are open to qualified candidates who are legally entitled to work in Canada. The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources View email address on ca.hrm.tc or View phone number on ca.hrm.tc.At the University of Waterloo, we think differently, we act with purpose, and we work together. We advance learning and knowledge through teaching, research, and scholarship, nationally and internationally, in an environment of free expression and enquiry. We are a leading global research-intensive university, renowned for entrepreneurship and innovation, providing co-op and work-integrated learning at scale with impact. Learn more about Waterloo
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