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Service Writer

Full-time

Brandt

Brandt is currently seeking a Service Writer for our Edmonton Construction and Forestry location.

 

The Service Writer is responsible or  assisting the Service Manager in  maintaining   accurate and on-time reports and records in relation to the Service Department’s operation.  

 

DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:  

 

  • Field internal and external customer inquiries promptly to provide  accurate and helpful information, ensuring a positive customer experience.  

  • Provide  timely updates to customers on service progress to  maintain transparency and satisfaction.  

  • Open and track work orders as directed by the Service Manager or Shop Foreman,  maintaining control until they are closed and invoiced to ensure  accurate job completion.  

  • Process work orders by preparing them thoroughly for review prior to closing, ensuring accuracy and completeness.  

  • Close work orders promptly and accurately to support efficient billing and record-keeping.  

  • Ensure precise time tracking and posting to work orders, making corrections as directed by the Service Manager to guarantee  accurate labor accounting.  

  • Maintain the Service Department filing system and service library, ensuring that all bulletins, manuals, and multimedia materials are current and accessible under the supervision of the Service Manager.  

  • Update customer profiles regularly by recording equipment details, operational hours, and other relevant data from work orders to support  accurate customer records.  

  • Maintain inventory of accessories and supplies and preparing replacement order s as needed.  

  • Prepare Service Technician efficiency reports as needed to support performance tracking and operational improvements.  

  • Process warranty and product improvement claims, including calculating charges,  submitting claims, and following up to ensure  timely resolution and cost recovery.  

  • Other duties as assigned.  

 

QUALIFICATIONS/REQUIREMENTS :  

  • Knowledge of office procedures.  

  • Basic knowledge of accounting practices.  

  • Experience with standard desktop applications including Microsoft Office Suite.  

  • Ability to organize and direct workflow.  

  • Ability to multi-task in a  fast paced environment.  

  • Possess a strong customer service focus with a commitment to delivering high quality customer service.  

  • General understanding of mechanical/technical terminology considered an asset.  

#LI-onsite

Required Skills

Required Experience
Vacancy posted 1 day ago
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