Junior Cityworks Technical Analyst
$50k per yearAffinity
On behalf of our public sector client, Affinity is seeking a Junior Cityworks Technical Analyst to provide operational support for asset management and permitting applications, including troubleshooting, user support, administration, testing, and system upgrades. Work closely with technical teams and stakeholders to resolve issues and optimize platform performance.
Responsibilities
- Provide Tier 1 and Tier 2 support for Cityworks AMS and PLL users
- Troubleshoot and resolve application, configuration, and workflow issues
- Investigate and respond to support tickets
- Assist with user support, issue triage, and testing activities
- Support configuration and administrative tasks within Cityworks
- Participate in system documentation and knowledge transfer activities
- Assist with the City's planned upgrade to Cityworks 23.14
- Work closely with the Senior Technical Lead and other business stakeholders
Qualifications
- 1-3 years of experience supporting Cityworks AMS and/or PLL
- Familiarity with Cityworks 23
- Experience providing application support in a municipal or utility environment is an asset
- Understanding of Cityworks workflows, service requests, permits, inspections, work orders, and asset management processes
- Ability to investigate issues, analyze requirements, and communicate effectively with users
- Experience working with ArcGIS Enterprise and GIS data is considered an asset
- Strong customer service and problem-solving skills
Affinity Earn
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About Affinity
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit
Job Number: 14013
Vacancy posted 23 days ago
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