Key Holder (Must have experience)

Job Responsibility:

About us

Munchies Cannabis, a family-owned and operated business based in Ottawa, ON K1M 1L5, is seeking to assemble a dynamic team to spearhead and motivate through an innovative approach to the cannabis retail landscape. As a member of our team, you will play a key role in driving sales, fostering an atmosphere that captivates, educates, and motivates both customers and colleagues.

Our work environment includes:

• Modern office setting

**Job Title:** Cannabis Store Keyholder **

Company: ** Munchies Cannabis **

Location: ** 131 Beechwood Avenue Unit B, Ottawa, ON K1M 1L5, Canada

**:**

Munchies Cannabis, a premier cannabis retailer in Ottawa, is seeking a Keyholder to join our team. As a Keyholder, you will play a vital role in supporting the operations of our store, ensuring compliance with AGCO regulations and providing excellent customer service. If you have retail experience in the cannabis industry, a passion for the cannabis industry, and strong leadership and customer service skills, we want to hear from you.

**Responsibilities:**

• Support the Store Manager in overseeing retail associates and ensuring a high level of customer service.
• Maintain compliance with AGCO regulations and company policies.
• Manage AGCO and OCS reporting
• Manage backend systems including Dutchie, Cova and Alpine and ensure product catalogue and inventory is up to date.
• Maintain organisation and cleanliness of the store.
• Ensuring deliveries, curbside and pickups are processed effectively and efficiently.
• Manage inventory, including receiving and stock management etc.
• Provide customers with product information and guidance on responsible consumption.
• Resolve customer service issues and maintain customer satisfaction.
• Assist in marketing initiatives and in-store promotions.
• Represent the store at community events to promote cannabis education.
• Assist the management team in the training and supervising of employees.

***All applicants are required to be/have:***

• 1+ years of retail cannabis experience, preferably in a leadership role.
• able to receive a passing score for CannSell standard certification and clean criminal background check.
• Extensive knowledge of cannabis products and Ontario regulatory requirements.
• Strong and positive communication and excellent customer service skills.
• all applicants are required to be proficient in COVA POS, Dutchie and inventory management.
• able to move loads up to 15 kg.
• able to stand for the duration of their shift.
• able to carry items up and down stairs.
• legally entitled to work in Canada without sponsorship or other limitation.
• at least 19 years of age.
• comfortable using computers for varied tasks/projects.
• fluent in English, both spoken and written.
• available to work up to 12+ - hour shifts.*
• available to work as early as 5 AM if required by delivery schedule.*
• available to work part-time.*
• Able and flexible to work days, evenings, weekends, holidays and peak-summer times.*
• at a minimum, high school graduates or equivalent.
• able to wear a mask for the duration of their shift.
• Must own a reliable vehicle for deliveries and have a valid driver's licence.
• help with store projects is expected such as writing SOP's, research of products and for training
• Must be able to work open to close and back to back shifts when required.

**Benefits:**

• Competitive salary with incentives.
• Employee discounts and perks.
• Opportunities for professional growth and development.
• Inclusive and supportive work environment.
• Be part of a growing industry with a progressive company.

Job Type: Part-time

Pay: $18.50 per hour

Expected hours: 3 - 30 per week

Benefits:

• Store discount

Day range:

• Every Weekend
• Holidays
• Monday to Friday

Flexible Language Requirement:

• French not required

Shift:

• Afternoon shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Application question(s):

• What does amazing customer service look like to you and why?
• Are you willing to pick up shifts if necessary?
• How do you personally resonate with the sentiment expressed in the phrase, "we are only as good as our customers feel"?

Education:

• Secondary School (required)

Experience:

• sales: 1 year (required)
• Customer service: 1 year (required)

Licence/Certification:

• Cannsell (required)

Work Location: In person

Expected start date: 2024-06-24