Customer Service Specialist - Content Writing

Full-time

Jobs For Lebanon

Company Description

JOB INTRODUCTION:

As a Customer Service Specialist you will be responsible for writing templates, providing and acquiring detailed service information, marketing, responding to customer inquiries and more. Additionally, you will be tasked with providing excellent customer service and ensuring customer satisfaction by demonstrating your professionalism and expertise.

Job Description

Job Description

Customer Service Specialist - Content Writing, Marketing and Customer Care
Monday-Friday 9am-5pm (EST) - small time variations may apply
Home-Based/Remotely
Salary $600 (NOT commission based)

Qualifications

Requirements/Skills

English level - C1 , native or near-native speakers
French level - C1 , native or near-native speakers
Modern Computer/Laptop with fast, stable internet connection and quiet working environment
Experience in Creative Writing, content writing and financial vocabulary both in English and French
Experience in Marketing and/or Sales
Strong phone communication, presentation skills and active listening
Ability to multi-task, prioritize, and manage time effectively
Proficient in Word, Excel, Google Docs and Sheets, and Outlook
Experience working with western companies (is a plus)

Additional Information

Responsibilities & Duties:

Providing customer service via phone, e-mail, voice chat or video chat
Writing financial templates in English and/or French
Acquiring information from clients
Preparing documents, reports and updating customer database
Collaborating with the management team and training new customer service agents
More detailed responsibilities will be presented during the hiring process

Apply

Vacancy posted 22 hours ago

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