Customer Relations Specialist

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

Want to join us?

You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

• Open complaint files by phone or in writing for general complaints, and handle all related correspondence.
• Forward copies of complaints to the relevant departments and suppliers to obtain their version of events.
• Respond to all written or verbal inquiries before, during, or after clients’ travel, within established timelines and in compliance with industry regulations as well as company policies and procedures.
• Analyze customer claims and investigate the circumstances of the incident.
• Submit settlement proposals and negotiate resolutions.

Qualifications

• Minimum of 3 years of experience in complaint management and customer service
• Strong analytical skills and a high level of empathy.
• Ability to work under pressure.
• Strong attention to detail.
• Excellent organizational and time management skills.
• Strong writing skills.
• Knowledge of the travel industry (an asset).
• Bilingualism (spoken and written) required * .

Other information:

• Full-time position.
• Remote or on-site work.
• First week of training to be completed on-site.

Additional Information

* A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

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Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.