Assistant Vice President Partnerships
Aviva
Lead Aviva Canada’s partnership service strategy in a hybrid flexible model, connecting operational leadership with customer experience, efficiency, and partner performance.As Assistant Vice President, Corporate Partnerships, you will evolve partnerships through strong relationship management and cross-functional influence. You will oversee service propositions, contractual commitments, operational performance, and continuous improvement. The position works across Claims, Underwriting, Billing, technology, Sales Advisors, and customer experience leadership.Key Responsibilities:
Drive customer service performance delivered on behalf of partnershipsChair the joint Operational Performance Forum for partnershipsLead Service Improvement Programs across business divisionsDevelop paperless service propositions and operational efficienciesResolve escalated service issues between Aviva and partnersRequirements:
Five to seven-plus years in property and casualty insuranceOperational sales and servicing environment experienceClaims experience considered an assetStrong relationship and expectation management skillsAbility to influence multidisciplinary teams and manage business metricsApply partnership leadership, customer service expertise, and change management skills to strengthen Aviva Canada’s operational performance.
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Drive customer service performance delivered on behalf of partnershipsChair the joint Operational Performance Forum for partnershipsLead Service Improvement Programs across business divisionsDevelop paperless service propositions and operational efficienciesResolve escalated service issues between Aviva and partnersRequirements:
Five to seven-plus years in property and casualty insuranceOperational sales and servicing environment experienceClaims experience considered an assetStrong relationship and expectation management skillsAbility to influence multidisciplinary teams and manage business metricsApply partnership leadership, customer service expertise, and change management skills to strengthen Aviva Canada’s operational performance.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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