Assistant Store Manager - Back-end Ops

At KENT, we believe our success is driven by the fearless leadership of our teams. Each retail location has unique needs to best serve both clients and staff, and we empower our managers to oversee multiple aspects of their business as if it were their own. Assistant Store Managers – Back-End Ops play a critical role in overseeing all back-end functions, including the building materials yard, shipping, and order picking, while maintaining safety standards, delivering strong financial results, supporting effective merchandising, providing a first-class customer service experience, and developing their teams.

Responsibilities

• Oversee and manage shrink, ensuring accurate inventory counts and maintaining inventory integrity.
• Maintain high yard standards, ensuring the workspace is organized and safe for both employees and customers.
• Engage and motivate team members through regular check-ins, coaching, and providing constructive feedback.
• Drive profitability by executing sales strategies focused on lumber and building materials.
• Analyze sales performance and implement initiatives to enhance sales growth.
• Support team development through training programs and fostering a positive work environment.
• Ensure proficiency in software usage to enhance productivity and streamline daily operations: Microsoft Suite applications, including Excel, Word and Outlook. Operate Kronos for timekeeping and attendance management and D365 for managing customer interactions, sales processes, and inventory tracking.

Qualifications

• 5+ years experience in retail management
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Ability to leverage technology for project management, analysis, and solving problems (including Microsoft Office Suite)
• Openness to continuous improvement and responsibility for independent learning
• Flexible schedule based on retail needs
• Shrink and inventory control
• 21+ years of age due to the forklift training requirement (in-house to be provided), previous forklift experience is considered an asset

What We Offer

• Wellness Program
• Employee and Family Assistance Plan
• Employee Discounts
• Medical, Dental, Vision, RRSP Matching, and PTO benefits
• Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization