Commercial Operations Agents

Commercial Operations Agent

Location: 67 Toll Rd

Full Time Position starting: ASAP

Rate: $24/hr

Shift Available: Monday- Friday 9:00am - 5:30pm

In office

Position Summary:

Commercial Operations Agents are responsible for providing assistance to Greenworks Authorized Commercial Dealers and commercial end users with account issues, product knowledge and troubleshooting processes for Greenworks Commercial product. This may also include other, non-commercial, product sold in the dealer channel, including but not limited to, power tools, consumer ride on lawn mowers, E-Mobility products, and other Greenworks products.

Essential Duties and Responsibilities:

• Key Responsibilities:
• Answer incoming customer and dealer calls and take appropriate action
• Obtain and maintain key performance indicators
• Enter customer information into Salesforce CRM (Name, Address, Email, Payment details)
• Assist customers with troubleshooting equipment issues, requesting pictures, videos, and proof of purchase when necessary
• Check stock in warehouse applications or spreadsheet trackers
• Initiate orders for warranty or payable replacement parts
• Complete customer case details (product model/serial number, date of purchase, etc.)
• Send follow-up emails to customers, ensuring full resolution if required
• Use company policies and procedures to determine if immediate resolution is possible or if managerial input is needed
• Ensure the call queue is cleared by the end of the shift
• Complete hands-on units training

Experiences and qualifications required:

• Be courteous and maintain a "customer first" attitude when resolving issues over the phone
• Proficient in MS Office, Outlook, Internet Explorer, and comfortable working with multiple screens
• Strong attention to detail and accuracy while multitasking
• Team player, willing to assist colleagues with high order volumes when needed

Company Summary:

As a rapidly growing global manufacturer of residential and commercial products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we're pushing the limits of what battery technology can do to improve the quality of work and life.

Join us at Greenworks Tools and be part of a company committed to excellence, sustainability, and innovation!

Greenworks Tools is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.