Full Time Supervisor and Team Lead - 2 Positions (Sherwood Park Mall)

Overview

Job Skills / Requirements

M- F

There are 2 Positions open

1. Security Supervisor

2. Security Team Lead

Location: Sherwood Park AB

The Shift Supervisor and Team Lead will work closely with the Client Service Manager to ensure that the day to day operations of the site during their shift are running smoothly. The Shift Supervisor and Team Lead will also be working in close contact with the building operators, clients and the tenants of the buildings if applicable. The Shift Supervisor and Team Lead will organize and oversee all security operations during his shift. Security Officers will report to the Shift Supervisor and will be under the Shift Supervisors command while implementing policies and procedures and maintaining security standards. As a Shift Supervisor, you will have to demonstrate excellent communication skills, strongly commit to the policies and procedures of the site and look out for all hazards and threats to safety. The Shift Supervisor will have a number of officers under his/her responsibility and must exhibit leadership skills as well as properly documenting and forwarding concerns and corrective actions to the Client Service Manager. The Supervisor's and Team goal is to create and preserve an environment where employees, visitors and property are safe and well-protected. This position is Monday to Friday and full availability is required to be considered.

The Shift Supervisor’s Responsibilities:

-Have excellent customer service skills -Supervise the training of security officers

Set up and monitor security operations for specific events

-Coordinate staff when responding to emergencies or fire/panic alarms -Review officers daily reports, incident reports and notebooks.

-Be familiar in the use of relevant technology and equipment -Investigate and resolve security and safety issues -Report all safety issues and security related problems to the Client Service Manager.

Job Qualifications:

Security experience is required.

Security license is required

Supervisor experience is an asset

First Aid is an asset

Authorized to legally work in Canada

TEAM LEAD

SHERWOOD PARK AB

Job Duties:

• Provide a high level of customer service in a challenging and dynamic environment
• Monitor site visitors, cameras, and alarm systems to ensure safety and access in accordance with site policies and procedures
• Respond professionally to site emergencies (alarms, medical emergencies, fires and other urgent matters)
• Prevent theft, violence or infraction of rules and regulations
• Prepare and maintain professional and effective reports regarding the activities, security violations, and hazardous occurrences on site.  Keeping the Site Supervisor updated on all major incidents while they are absent from site
• Effectively act in the Site Supervisor's absence as the leader of the agents on site
• Be a conduit of information between EPL and the security team
• Be able to deescalate situations verbally
• Conduct arrests when required.

Requirements:

• A Valid Security license is considered an asset Must have a flexible schedule (days, evenings, nights, weekends)
• Must be bondable
• Excellent verbal and written communication skills including working on a computer
• Speak, read and write English fluently
• Have reliable transportation

Education Requirements (All)

Grade 12 or GED equivalent

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!