Dynamics 365 Field Service Product Manager

The Product Manager contributes to the product strategy and roadmap while owning the execution and delivery of product enhancements within their assigned domain. Acting as the connective tissue between the product lead, customers, engineering, and customer team, this role translates customer needs and business objectives into well‑defined product outcomes. The Product Manager also supports end‑user documentation and serves as a product expert for escalated customer issues in their areas of ownership, ensuring high‑quality solutions and a strong customer experience. Operating with increasing autonomy, they work in close alignment with the product lead to ensure consistency with the broader product vision and priorities.

Reporting & Team Context

• Reports to: Product Lead
• Direct Reports: None (individual contributor role)
• Key Collaborators: Customers, Product Team, Engineering, Customer Success Team, and Marketing

Key Responsibilities

• Define and communicate a clear product vision and strategy for your area, grounded in customer insights, market trends, and business goals.
• Identify new opportunities for growth, differentiation, or efficiency within your product domain.

Discovery & Research

• Conduct ongoing customer discovery through interviews, data analysis, usability testing, and competitive research.
• Engage with internal customer‑facing teams to identify product gaps and translate real‑world usage into actionable product improvements.
• Synthesize qualitative and quantitative inputs to build a deep understanding of user problems worth solving.
• Contribute to the product roadmap in Azure DevOps that balances customer value, business impact, and technical feasibility.
• Make clear, defensible trade‑off decisions and communicate the rationale to stakeholders.

Execution & Delivery

• Partner closely with the product team and engineering to define requirements, iterate on solutions, and ship high‑quality product experiences.
• Drive the full product lifecycle from concept through launch, including go‑to‑market coordination with marketing and sales.
• Take ownership of outcomes, not just outputs — measure success by the impact delivered, not features shipped.
• Lead internal training on new functionality within your product area.

Documentation & Customer Support

• Support end‑user documentation for your product area, ensuring accuracy and clarity as features evolve.
• Serve as the product expert for escalated customer issues within your domain, a key input into product decisions, helping the customer success team resolve complex problems.

Required Qualifications

• Minimum 2 years experience in product management (road mapping, prioritization frameworks, requirements definition).
• Hands‑on experience with Microsoft Dynamics 365 Customer Engagement, including configuration, customization, or implementation.
• Experience working directly with customers — understanding their workflows, pain points, and how they use the product in practice.
• Ability to act as a bridge between teams with various technical knowledge levels and being able to explain technical concepts to technical and non‑technical teams.

Preferred Qualifications

• Experience with business processes in functional areas such as projects, dispatching, purchasing, inventory, and billing and how they apply to field service or construction operations.
• Familiarity with Azure DevOps or similar product management tooling.
• Ability to engage meaningfully with developers on AL development technical trade‑offs and feasibility.
• Track record of identifying process improvements or product gaps through consulting or support work.
• Customer Empathy: Deeply curious about users; grounds decisions in real customer needs rather than assumptions.
• Domain Expertise: Brings strong Microsoft Dynamics 365 knowledge and uses it to make better product decisions.
• Decisiveness: Comfortable making decisions with incomplete information and course‑correcting as needed.
• Communication & Influence: Able to align diverse stakeholders, build consensus, and drive action without positional authority.
• Ownership Mindset: Takes full accountability for outcomes in their area; proactively identifies and addresses problems.
• Collaboration: Builds strong, trusting relationships with engineering, product peers, and business partners.

Growth Path

Strong performance in this role can lead to advancement along the individual contributor track (Product Manager → Senior PM). Growth is evaluated based on expanding scope, depth of solution knowledge, increasing strategic influence, and the ability to navigate greater ambiguity and complexity.