Spa Treatment and Massage Therapy Attendant

Nordik Spa Village

For those who dream of being somewhere else, Nordik Spa Village is a haven of well-being. Offering the largest selection of experiences dedicated to the well-being of body and mind in North America, Nordik Spa Village lets you reconnect with the elements, with others and with yourself. It provides a refuge from modern life and the chance to give life a moment of respite.

Join us!

When you work at Nordik Spa Village, you don't just get a job, you find a family. We are proud that our community is one of the warmest and most welcoming, and our guests truly appreciate it. We do everything we can to provide excellent care to our clients and to ensure the well-being of our employees, who are our artisans.

Who We Are

Our mission is to give our guests a moment of respite by offering them a refuge, far from the pressures of modern life, where they can rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our Spa Village is to cultivate peace. Here, we are a passionate and dedicated team. We are always enthusiastic, helpful, conscientious, discreet and, above all, respectful. We care deeply about each guest and fellow artisan in our wellness spa.

What We Want

Under the supervision of the Massage Therapy & Treatments Manager, the Massage Therapy and Treatment Attendant will contribute to the smooth daily operations of the department by welcoming massage and treatment clients, as well as those wishing to get information or purchase products.

The attendant must be able to guide our clients, identify their needs, and maximize and personalize their experience. They must also be personable and able to advise our clients on their purchases of Comfort Zone products.

What You Will Do

Reception and customer service

• Provide exceptional hospitality service to every guest
• Answer questions about Comfort Zone products and massage therapy and treatment services
• Welcome massage and treatment clients and invite them to complete the electronic health and consent form
• Check guest satisfaction following a massage or treatment
• Contribute to customer satisfaction with the experience, notably by explaining processes, policies and details of the offerings, or by receiving complaints, as needed

Sales and promotion

• Recognize and create sales opportunities
• Act as an ambassador by promoting the Village’s various offerings

Administrative operations

• Transfer guest appointments from the booking platform to Noterro in order to create the health form ahead of the appointment
• Manage the cash register and the various client payment tools
• Facilitate access to and distribution of tips
• Produce daily reports
• Ensure the issuance of massage therapy receipts

Work environment and team support

• Maintain a tidy and well-stocked appearance in the waiting rooms
• Ensure that rooms comply with brand standards (visual appearance, setup and functioning of equipment)
• Help optimize the scheduling of massage rooms
• Support massage therapists and estheticians in accessing the work equipment and supplies they need
• Proactively look out for the health and safety of massage therapists and estheticians by identifying any potential issues
• Communicate actively with the Village’s other teams

Other

• Perform any other related task requested by their immediate supervisor or required by their duties

Profile Sought

• College diploma in tourism, hospitality, administration, management or other relevant training, an asset;
• Two or more years of experience in customer service;
• Bilingualism essential (French and English);
• Computer proficiency;
• Knowledge of other languages, an asset;
• Interpersonal skills and strong communication skills;
• Positive and professional attitude;
• May have to handle stressful situations;
• Ability to lift loads and remain standing for long periods.

Salary

According to the current salary scale, plus the benefits related to Nordik Spa Village.

Work Schedule

Part-time:

At least two shifts per week; the schedule may vary between days, evenings and weekends.

Full-time:

At least 30 hours of work per week; the schedule may vary between days, evenings and weekends.

Weekend availability required.