Automotive Retail Experience Strategist

Shape premium automotive customer experiences through retail consultancy, analytical problem-solving, and regular travel across assigned dealership locations.As a Dealership Retail Experience Strategist, you will guide retail partners toward stronger sales and service experiences. You will assess performance, improve customer journeys, and support operational excellence. The work connects retail teams with customer experience strategy across modernized processes.Key Responsibilities:
Provide in-store consultancy across sales and service customer experiencesIdentify operational gaps and implement actionable improvement solutionsGuide omni-channel interactions throughout the customer journeyConduct mystery shops, assessments, and retail action planningTravel regularly according to support needs and performance metricsRequirements:
Bachelor’s degree or equivalent work experienceTwo or more years improving sales or service experiencesStrong analytical, consultative, communication, and presentation skillsExperience with retail processes and digital sales platformsFlexibility for travel up to seventy-five percentApply automotive retail strategy, customer experience insight, and data-driven solutions to strengthen dealership performance and service quality.
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