Automotive Retail Experience Strategist
Aquent
Shape premium automotive customer experiences through retail consultancy, analytical problem-solving, and omni-channel journey expertise across assigned locations. Regular travel supports retail partners within a designated territory.Partnering with Aquent, you will guide retail partners supporting a globally recognized automotive leader. The role focuses on improving sales and service experiences, aligning journeys with customer experience strategy, and modernizing retail processes. You will collaborate with Business Development, Digital, Marketing, and Sales and Service Operations teams.Key Responsibilities:
Provide in-store consultancy for sales and service experience improvementGuide omni-channel interactions across the customer journeyAlign retail journeys with customer experience strategyImplement customer-centric retail strategies with partnersConduct mystery shops, assessments, and action planningRequirements:
Bachelor’s degree or equivalent work experienceTwo or more years improving sales or service experiencesStrong analytical, consultative, communication, and presentation skillsMicrosoft Office proficiency and digital platform experienceFlexibility to travel regularly, up to seventy-five percentApply retail strategy, customer journey expertise, and data-driven solutions to strengthen premium automotive experiences through Aquent’s partnership.
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Provide in-store consultancy for sales and service experience improvementGuide omni-channel interactions across the customer journeyAlign retail journeys with customer experience strategyImplement customer-centric retail strategies with partnersConduct mystery shops, assessments, and action planningRequirements:
Bachelor’s degree or equivalent work experienceTwo or more years improving sales or service experiencesStrong analytical, consultative, communication, and presentation skillsMicrosoft Office proficiency and digital platform experienceFlexibility to travel regularly, up to seventy-five percentApply retail strategy, customer journey expertise, and data-driven solutions to strengthen premium automotive experiences through Aquent’s partnership.
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Vacancy posted 1 hour ago
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