Apprenticeship Success Centre Officer

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department

Centre for Accessible Learning

Position Type

Part-Time Support

Salary Range

$29.20-$33.96-Hourly

Sc heduled Weekly Hours

Anticipated Start Date

July 06, 2026

Length of Contract

n/a

Posting Information

Employees who are part-time internal candidates, as defined by the Part-Time Support Collective Agreement, will be given first consideration.

Posting Closing Date

June 22, 2026

Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Reporting to the Manager, Centre for Accessible Learning for Student Support Services, the incumbent is an integral team member linking Student Support Services with Algonquin’s apprenticeship programs through the Apprenticeship Support Centre. The incumbent is responsible for providing comprehensive clerical and reception services to the Apprenticeship Support Centre (ASC). In doing so, the ASC Officer will work collaboratively with other members of the ASC team, CAL, and Faculty and Administrators from Apprenticeship programs to contribute to a network of support for students. They will also assist students to navigate and access the services and resources available to students.

The incumbent is also responsible for the coordination and invigilation of accommodated tests and exams for students registered with an apprenticeship program. The incumbent has a working knowledge of the CAL Database (Clockwork) and is required to support first time users in navigating the online test booking system.

The ASC Officer will also provide troubleshooting and technical support for Assistive Technology as well as connecting students to the full resources of the CAL AT Lab.

The ASC Officer is very often the first point of contact for both Student Support Services and the College for Apprenticeship students and is responsible to set a positive, supportive and professional tone in interactions with all clients. The incumbent must be able to support students in a manner that respects the sensitivity and confidentiality of much of the student the information disclosed in the execution of their role.

Required Qualifications

• Three (3) year diploma: Business Administration, Office Administration or other related programs;

• Three (3) years practical experience in a "high demand" client-service setting in an educational institution or equivalent experience in a similar setting;

• Experience in an educational setting, preferably working with students with disabilities;

• Work experience in a complex detail-oriented, customer service driven computerized office setting;

• Experience with Microsoft Office and/or certification in Outlook, Excel, Word and PowerPoint.

Anticipated Weekly Schedule: Will be determined upon hire.

* This position is paid at Payband 10 (Support Services Officer D)

*Vacancy is for P23330

This position requires regular on-site work at Algonquin College’s Woodroffe (Ottawa) Campus

This position is subject to the terms of the Part-time Support Staff Collective Agreement:

Why Join Algonquin College?

• Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers

• Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion ), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development . Availability depends on role and employment status .

• Company Culture : Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024

• Inclusion, Diversity, Equity, and Accessibility (IDEA) : We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation

• Flexible Work Arrangement Policy . Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy (subject to change) .

How We Use AI in Hiring

Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.

Accessibility

Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities. If you require accommodation during the recruitment process, please contact the Human Resources department at View email address on ca.snapjobsearch.com . While we thank all those who apply, only those to be interviewed will be contacted.