Care & Repair Specialist

At Fjällräven, we believe in creating gear that lasts for generations. Our commitment to sustainability goes beyond product design – we actively repair and restore outdoor apparel to extend its life and reduce waste. As a Repair Center Specialist , you will play a vital role in this mission by applying expert craftsmanship to ensure that every repair meets our high quality standards. If you have strong sewing skills, experience in apparel repairs, and a passion for sustainability, this is your opportunity to make a meaningful impact.

This is a full-time , hourly position based in Vancouver, BC, with a pay range of $22-$25 per hour.

WHAT YOU WILL DO

The Repair Center Specialist is responsible for performing meticulous repairs on Fjällräven apparel and gear, ensuring all work aligns with brand standards. This role requires expertise in garment construction and repair, as well as the ability to work efficiently in a fast-paced production environment.

Product Repairs & Quality Control

• Complete complex apparel repairs, including zipper replacements, patching, and fabric reinforcement, with precision and attention to detail

• Ensure all repairs align with Fjällräven’s guidelines for durability, performance, and aesthetics

• Maintain accurate records of completed repairs and track productivity to support continuous improvement

Operations & Workflow Management

• Manage the intake and processing of repair requests, ensuring timely completion of projects

• Monitor repair center supplies and equipment, communicating inventory needs to the Repair Center Supervisor

• Organize workload effectively to balance efficiency with high-quality craftsmanship

Collaboration & Process Improvement

• Work closely with the Repair Center Supervisor and Warranty Specialist to enhance repair techniques and operational efficiency

• Support the development of training materials and tutorials to ensure consistency across the team

• Identify and propose improvements to repair processes to extend product life while maintaining cost-effective solutions

Sustainability & Circularity

• Implement repair techniques that align with Fjällräven’s sustainability initiatives and circular economy goals

• Contribute to reducing textile waste by maximizing product longevity and promoting repair as a sustainable alternative to replacement

WHO YOU ARE

Experience and Technical Skills

• Formal training in fashion, sewing, textile repair, or a related field is preferred; equivalent work experience will be considered

• Previous experience performing high-volume apparel repairs in a production, retail, or alterations environment

• Advanced sewing skills, including zipper replacement, patching, and fabric reinforcement

• Proficiency in using industrial sewing machines, sergers, button-press machines, and high-heat tools

• Strong organization and time management skills with the ability to track and report productivity

Traits and Attributes

• Keen attention to detail and a commitment to deliver high-quality workmanship

• Proactive problem-solving skills and the ability to adapt effectively to a fast-paced work environment

• Excellent written and verbal communication skills, with the ability to collaborate effectively across teams

• A passion for sustainability and a strong alignment with Fjällräven’s commitment to responsible business practices

Physical Requirements

• Ability to stand for extended periods while working at repair stations

• Able to occasionally lift up to 50lb

WHAT WE OFFER

Click here to learn more about Fjällräven benefits like:

• A stimulating work environment with passionate, enthusiastic co-workers

• Opportunities for personal and professional growth that will elevate your career

• A company that treasures sustainability and acts to create future stewards of nature

• Medical Insurance

• RRSP/DPSP retirement program

• Generous schedule of company-paid holidays

• Product discounts on all Fenix Outdoor brands

• Industry discounts and more…

ABOUT US

Fenix Outdoor is a global group of brands with a mission to inspire people to spend time outdoors. Our brands, including Fjällräven, Royal Robbins, and Hanwag, are committed to sustainability, adventure, and producing high-quality gear for the outdoor lifestyle.

Ready to apply? Submit your brief application online to be considered for our team and help shape the future of sustainability in the outdoor industry!

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.