EPR Credentialed Trainer

Unity Health Toronto is embarking on a multi-year digital, clinical transformation project to implement a new electronic patient record solution across all sites. The Electronic Patient Record (EPR) project is a pillar of enabling exemplary patient experience and quality of care and therefore see this not as an information technology initiative, but as one founded in clinical transformation and care redesign. Job Profile The EPR Change Management and Education team is responsible for engaging, enabling, training and supporting adoption of the new EPR systems for patients, providers, learners and staff across Unity Health Toronto. The Training team is responsible for developing, providing and maintaining an educational program that meets the clinical and non-clinical needs to effectively use the EPR in the management of all aspects of patient care. This position will report to the Manager, EPR Education Delivery within the Change Management and Education Portfolio. A Credentialed Trainer will collaborate with Principal Trainer, Application Analyst, as well as subject matter experts to deliver instructor led courses related to associated workflows, systems and EPR configuration for Unity Health Toronto. The Credentialed Trainer is a highly motivated and engaged individual who will support the utilization of EPR by delivering synchronous training, maintaining and or creating training material for end users. Please note that the duration of this contract is 6 months from July January .Main Responsibilities

Effectively Deliver Training of EPR system

• Conduct synchronous training sessions utilizing adult learning principles, advanced presentation and instruction skills, for end-users both in-person and through virtual platforms, ensuring that participants are actively engaged and grasp the concepts.
• Collaborate with Principal Trainers to support development and maintenance of training materials such as classroom information sheets, PowerPoint slides, quick start guides and tip sheets based on updates, system upgrades, and class participant feedback.
• Apply competent EPR application knowledge and expertise to deliver training and support for all assigned courses/applications
• Adapt training techniques to accommodate different learning styles and skill levels, making the learning experience interactive, effective and accessible to all participants.
• Articulate and teach use of clinical systems for maximum knowledge translation across groups of differing experience/expertise, with varying digital skill levels
• Facilitate hands-on exercises and simulations to reinforce practical skills and boost confidence in using the EPR system.

• Successfully pass the credentialing panel by teaching a portion of a class as assigned by a Principal Trainer.
• Thoroughly learn and understand the complete range of functionalities within the EPR system, including integrated applications and different modules relevant to the organization Unity Health's workflows.
• Learn various clinical and administrative workflows within Unity Health to comprehend how the EPR system integrates with daily tasks and processes for the courses assigned to teach.
• Develop in-depth knowledge of each application module's functionalities, terminology, and potential challenges end users might encounter.

• Assist in the development of training schedules and coordination of training sessions for various roles across Unity Health Toronto.
• Use LMS to manage class roster, send email invites to class registrants, mark attendance, etc.
• Construct well thought-out decisions on complex or ambiguous issues with support of the Principal Trainers.
• Meet timelines and milestones for all assigned work and escalated delays or challenges appropriately.
• Remain flexible in supporting unscheduled training request as needed.

• Be a visible and accessible presence on-site during the go-live period to provide immediate assistance and address user questions and concerns.
• Follow up when training and or content support requests are assigned via service ticket.
• Offer real-time support for users facing challenges or encountering difficulties while using the EPR system.
• Employ deep understanding of the system to identify issues and provide quick solutions.
• Reassure end-users by offering hands-on guidance and encouragement as they navigate the system in a live environment.
• Remain composed and effective in high-pressure situations, particularly when addressing urgent user issues that impact patient care or operational workflows.

Qualifications:

• Completion of Diploma and/or Bachelor's Degree in Healthcare, Health Informatics, healthcare, Health Administration, Education or related field or recognized equivalent
• One or more years of Adult training/teaching and or writing training documentation
• Previous EPR experience and or Clinical background is preferred
• Minimum two or more years of technical proficiency in using training software, LMS, Roster Management, Microsoft office suite
• Successful completion of the vendor training certification program is a requirement for continued employment in this role.
• Excellent listening, oral and written communication skills
• Excellent organizational and time management skills
• Excellent customer service, interpersonal and critical thinking skills with the ability to effectively interact with all staff/end user
• Effective problem recognition and solving skills with the ability to deal with situations where information is difficult to obtain, complex, or ambiguous
• Ability to multi task while producing high quality work in fast pace environment
• Demonstrated ability to work efficiently and effectively independently and as a team player
• Ability to work in a fast pace environment and motivate end users and EPR project staff to achieve a common goal
• Demonstrated commitment to and understanding of the Hospitals Mission and values required.
• Ability to handle competing priorities and conflict

If you would like to learn more about the EPR project, please visit: Electronic Patient Record (EPR) - Project Connect - Unity Health Toronto As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. Please note, if you are extended an offer of employment, you will be required to provide proof of vaccination in Ontario QR Code format. All internal candidates must be in compliance with Unity Health Toronto¿s COVID-19 Vaccination Policy.

#LI-MR1