Library Technician - Technical Support Services

As a global leader in student-managed learning opportunities, we are committed to developing leaders at Lakeland College. It’s something we excel at because of our exceptional team. Their passion and commitment to academic excellence, innovation and achievement is what sets Lakeland apart, as an educator and an employer. Join our team and be part of helping our students take the lead not only into the future, but today.Technical Support Services is the primary point of contact for library technology-related implementation and support and delivers customer service to employees and students with excellence, consistency and professionalism.Key Responsibilities Technical administration of all library platforms: Alma, Primo VE, Rialto, Rapido, SpringShare Technical troubleshooting: testing, diagnosing and resolving all technical issues related to library vendors, platforms, for all electronic formats (databases, e-books, e-journals) Activating all library e-resources accessed via Primo VE / Alma (databases, e-books, e-journals) Proxy configuration and authentication - OCLC Provides remote support for library platforms to end users for all campus locations, on and off campus Responds to user’s questions and requests for help diagnosing the problem; providing advice and/or assistance; documenting the problem for further investigation Develop relevant training materials to improve employee and students’ understanding of applications by researching user problems; providing written instructions; providing verbal guidance Keys to Your Success Strong communication skills and ability to convey complex technical information in a clear and concise manner Required to obtain the Alma and Primo VE system administrator certification Excellent organizational and analytical skills Ability to prioritize and coordinate tasks to meet deadlines across multiple tasks and projects Outstanding interpersonal skills and ability to create and maintain professional relationships with colleagues Strong technical support knowledge and skills Experience with the following applications/vendors would be considered an asset: Ex Libris, Alma, Primo VE, Rialto, Rapido, SpringShare – Libguides, Microsoft ENTRA ID and PeopleSoft. Additional InformationThis is a Full-time Permanent AUPE appointment at the Lloydminster campus. Salary range is $51,748 - $65,213 per annum.Qualified applicants are invited to submit their resume on our website at qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. If suitable Canadian citizens or permanent residents cannot be found, other individuals will be considered. Those selected for an interview will be contacted.