Advanced Technical Support Analyst At Anchor

Anchor Managed Solutions Inc.

Elevate your IT career as a Senior Support Analyst at Anchor in Saskatchewan. This role focuses on troubleshooting complex issues and mentoring junior technicians while ensuring client satisfaction.
Anchor, a leader in the IT sector, is seeking a Senior Support Analyst to provide advanced technical solutions. You'll utilize your extensive knowledge of systems and applications to diagnose problems, assist Tier 1 techs, and drive customer satisfaction. This role requires a dedication to both technical excellence and a strong service orientation.
Key Responsibilities: - Provide advanced technical support for escalated issues - Troubleshoot and resolve complex network and application problems - Maintain and optimize IT infrastructure including servers and workstations - Document tickets and create technical documentation - Mentor Tier 1 technicians and provide training
Requirements: - Post-secondary degree in IT or related field - 5+ years of IT experience, 3+ in Tier 2 support - Knowledge of Windows Server, Active Directory, and Office 365 - Strong customer service skills and problem-solving attitude - Relevant IT certifications preferred
Contribute your expertise in a rewarding environment focused on technical support and client satisfaction at Anchor.#J-18808-Ljbffr

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Vacancy posted 1 hour ago

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