Remote Operations Director Bpo Services

Run One Janitorial’s remote delivery operation through managers, team leads, service metrics, and written processes across Canada.As Operations Manager, you lead Client Support, Accounting, and Recruiting through their managers and team leads. You make daily numbers hold without the Owner present, while overseeing a BPO-style operation serving commercial cleaning contracts. Your work connects client buildings, independent cleaning companies, response clocks, accounting cycles, and process improvement.Key Responsibilities:
Lead managers through weekly one-on-ones against department numbersOwn client and cleaning-company book-of-business coverageReduce repeat tickets and protect complaint response clocksReview daily scores, weekly trends, and unresolved workFix cross-department handoffs and reinforce written processesRequirements:
At least three years running operations in service businessesAt least two years managing managers or team leadsAt least two years managing remote teamsExperience holding vendors or partners to contracts or SLAsExcellent written and spoken EnglishBring systems thinking, decisive leadership, and operational accountability to One Janitorial’s fully remote delivery business.
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