Bilingual Orders and Customer Relations Specialist

Elevate customer experiences as a Bilingual Orders and Customer Relations Specialist. Oversee order processing and shipment tracking while addressing customer needs with clarity and care in an in-office environment.
As a full-time representative in Laval, this role requires fluency in French and English, along with a minimum of 3 years in customer service, preferably within a manufacturing industry. You will efficiently manage communications about order status and contribute your expertise to a supportive team focused on development and community initiatives.
Key Responsibilities:
• Process customer orders via multiple channels
• Communicate with customers regarding delivery timelines
• Resolve inquiries about shipment inconsistencies
• Collaborate with internal teams to enhance service
• Use various platforms for effective communication
Requirements:
• Bilingual in French and English
• At least 3 years of customer service experience
• Order management experience preferred
• Post-secondary education in business or related field
• Familiarity with JDE or other ERP software
Leverage your customer service skills in a role dedicated to fostering positive relations and efficient order management.
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