Program Manager - Commercial Operations

Program Manager - Commercial Operations

ABOUT COOLIT SYSTEMS INC.

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of The Americas' Fastest Growing Companies 2023 by the Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as Deloitte Fast 500 distinctions in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing, and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

WHAT YOU'LL DO

Role

Reporting to the Director, Strategic Operations, the Program Manager, Commercial Operations drives cross-functional execution across the commercial organization. This role turns leadership priorities into structured action by managing governance routines, implementation plans, issue tracking, and process-improvement programs across Sales, Revenue Operations, Customer Operations, Finance, Product, and Operations.

• Run the operating rhythm behind the CCO organization, including recurring leadership reviews, action tracking, and follow-through.

• Coordinate cross-functional initiatives that improve commercial visibility, customer continuity, and execution discipline.

• Support implementation of new frameworks, dashboards, handoff controls, and process improvements.

• Ensure critical decisions translate into owners, timelines, deliverables, and measurable outcomes.

• Maintain strong visibility into open risks, blockers, and dependencies across the business.

• Help create more structure, consistency, and accountability in a fast-paced manufacturing environment.

Responsibilities

Operating Cadence & Governance

• Coordinate weekly, monthly, quarterly, and annual commercial governance routines.

• Prepare agendas, pre-reads, issue logs, decision records, and action trackers for leadership forums.

• Maintain governance calendars and ensure actions are followed through to completion.

• Support MBRs, QBRs, forecast reviews, customer-risk reviews, and deal desk coordination.

Cross-Functional Program Delivery

• Lead implementation of operational improvement programs spanning Sales, Revenue Operations, and Customer Operations.

• Coordinate across Finance, Product, Quality, Supply Chain, Logistics, Manufacturing, and Technical Sales where required.

• Track milestones, dependencies, risks, and decisions across multiple active workstreams.

• Escalate blockers early with clear trade-offs and recommendations.

Process Improvement & Change Enablement

• Support rollout of new frameworks, SOPs, controls, and workflow changes.

• Drive adoption tracking and implementation follow-up for new processes and tools.

• Create practical structure where work currently depends on email, tribal knowledge, or inconsistent follow-through.

• Contribute to continuous improvement initiatives that enhance customer experience and commercial execution.

Reporting & Executive Support

• Maintain RAID logs, program status summaries, and implementation dashboards.

• Provide clean updates to leadership on progress, risks, and next actions.

• Help ensure executive discussions stay anchored to action and accountability.

WHO YOU ARE

Basic Qualifications

• Bachelor's degree in Business, Operations, Project Management, Engineering, or a related field, or equivalent practical experience.

• 5-8 years of experience in program management, PMO, business operations, commercial operations, or a comparable cross-functional execution role.

• Experience coordinating initiatives across multiple teams with competing priorities.

• Strong proficiency in Microsoft Office; PowerPoint and Excel required for executive reporting and governance materials.

• 2-3 years experience with NetSuite, CRM systems, dashboards, or operational KPI tracking.

Preferred Qualifications

• Experience in manufacturing, hardware, industrial technology, or a similarly complex operating environment.

• Experience supporting commercial, customer, or post-sales process improvement initiatives.

• Exposure to project management methodologies, continuous improvement approaches, or formal PMO disciplines.

Skills

• Excellent organizational discipline and follow-through.

• Strong written and verbal communication with executive-ready presentation capability.

• Ability to drive accountability without direct authority.

• Comfort managing ambiguity, shifting priorities, and multi-stakeholder environments.

• Practical problem-solving and calm escalation management.

WHY COOLIT?

We strive to be an employer of choice and, as such, we believe in rewarding our employees with career and development opportunities that maintain and strengthen our culture while aligning to our vision and values.

Benefits

• Vacation and flex days, and paid company-wide shutdown during the holiday season.

• Comprehensive benefits including Dental, Drugs, Optical, Paramedical, and Health Spending. These costs are covered by CoolIT and are enacted from your first day.

• Dress for your day - in a casual yet professional environment.

• Retention rewards like The Big Coffee Break that reward tenure with additional vacation time and a monetary bonus.

• Company-funded RRSP contributions to support your long-term financial goals.

We thank every candidate in advance; however, only those selected for an interview will be contacted.

Successful candidates for this position will be required to undergo background checks including criminal records check and education verification.

Requirements

• Bachelor's degree in Business, Operations, Project Management, Engineering, or a related field, or equivalent practical experience.

• 5-8 years of experience in program management, PMO, business operations, commercial operations, or a comparable cross-functional execution role.

• Experience coordinating initiatives across multiple teams with competing priorities.

• Strong proficiency in Microsoft Office; PowerPoint and Excel required for executive reporting and governance materials.

• 2-3 years experience with NetSuite, CRM systems, dashboards, or operational KPI tracking.

Benefits

• Vacation and flex days, and paid company-wide shutdown during the holiday season.

• Comprehensive benefits including Dental, Drugs, Optical, Paramedical, and Health Spending. These costs are covered by CoolIT and are enacted from your first day.

• Dress for your day - in a casual yet professional environment.

• Retention rewards like The Big Coffee Break that reward tenure with additional vacation time and a monetary bonus.

• Company-funded RRSP contributions to support your long-term financial goals.