Customer Retention Supervisor

Seeking a highly organized, relationship-driven CRM & Retention Supervisor . This role is focused on ensuring every wholesale partner is fully set up for success through proactive communication, detailed account management, ongoing relationship building, and strategic follow-through.

The ideal candidate is customer-obsessed, detail-oriented, sales-minded, and thrives in a fast-paced environment where communication, organization, and follow-through are critical to success.

Key Responsibilities

• Manage and maintain relationships with wholesale partners, ensuring a positive and seamless experience.
• Coordinate onboarding and account setup for new wholesale accounts.
• Serve as a primary point of contact for partner inquiries, providing timely and professional support.
• Track account activity, communications, and key milestones within CRM systems.
• Monitor partner engagement and identify opportunities to improve retention and growth.
• Collaborate with sales, marketing, and operations teams to support partner success initiatives.
• Assist in executing retention campaigns and outreach strategies to strengthen long-term relationships.
• Prepare account reports, performance updates, and follow-up action plans.
• Ensure all partner information, orders, and communications are accurately documented and up to date.
• Identify opportunities to increase partner satisfaction, repeat business, and overall account performance.

Qualifications

• 4-5 + previous experience in CRM management, account coordination, customer success, sales support, or a related role.
• Exceptional organizational skills with strong attention to detail.
• Excellent written and verbal communication abilities.
• Strong relationship-building and interpersonal skills.
• Customer-first mindset with a passion for delivering outstanding service.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with CRM platforms and Microsoft Office or Google Workspace.
• Analytical mindset with the ability to track performance metrics and identify growth opportunities.

What You'll Bring

• A proactive and solution-oriented approach to problem-solving.
• Strong follow-through and accountability.
• Confidence communicating with external partners and internal stakeholders.
• A collaborative attitude and willingness to support cross-functional initiatives.
• A genuine interest in building long-term business relationships and driving partner success.