Guest Transport & Concierge — Bellman/Valet

30+ days ago Requisition ID: 4561

Salary Range: $17.33 To $21.67 Annually

Join the team at DoubleTree by Hilton Pointe-Claire Montréal Airport West , proudly managed by Easton’s Group of Hotels and part of the globally recognized Hilton brand.

We are looking for a hardworking, reliable, and customer-service-oriented Bellman Driver .

Job Overview

Assists guests by providing transportation, carrying baggage and disseminating information to maximize guest satisfaction. Assists in the Loss Prevention functions at the hotel.

Duties and Responsibilities

• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Conducts property walkabouts, monitors and reports on any safety issues throughout the hotel.
• Responds to any safety issues reported by guests and employees.
• Conducts and reports on any first aid administration given to guests and employees.
• Completes incident reports accurately within company timelines.
• Promote team work and quality service through daily communications and coordination with other departments.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or and responding to other special requests or Valet duties.
• In carrying out your duties you will follow all Company and Brand Standards

QUALIFICATIONS AND REQUIREMENTS

• High School diploma or equivalent, plus some guest service experience or hotel experience preferred.
• Must speak be fluent in French and English.
• Must have a valid driver’s license.
• Required to work one weekday shift, including day or evening shifts, as well as weekends and holidays.

This job requires ability to perform the following:

• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects such as luggage

Other:

• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.