Manager, Business Procedures & Projects

Company: CUMIS Services Incorporated

Department: Cred Ins/CU Distrib

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: This role operates in English.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our national Creditor team aspires to develop and deliver market leading products and solutions to exceed client expectations. We think strategically and collaboratively to create mutually beneficial results and achieve business objectives. We operate with high-integrity, motivated by our desire to do the right thing for our clients and their members.

The role provides leadership, coaching, and oversight to Business Analysts working across multiple delivery models, ensuring consistent application of business analysis practices, stakeholder engagement, requirements management, testing, implementation support, and operational integration activities. The team plays a critical role in enabling successful delivery of business and technology initiatives while providing ongoing support for operational processes and production-related activities.

In addition to leading the Business Analysis function, the Manager serves as a key contributor to operational excellence initiatives that improve scalability, efficiency, and knowledge management across the Creditor portfolio. This includes identifying opportunities to modernize processes, enhance information management practices, leverage SharePoint and AI-enabled capabilities, and establish standards that improve the accessibility and quality of business information.

The role collaborates closely with Product Owners, Technology, Operations, Distribution, PMO, and business stakeholders to support the successful delivery of strategic objectives, drive continuous improvement, and ensure the Creditor business has the capabilities, tools, and processes required to support future growth.

How You Will Create Impact

• Lead a team of 6+ Business Analysts supporting agile feature teams and production support.
• Balance and manage team capacity against business priorities across multiple business domains.
• Provide people leadership, coaching, development, and performance management.
• Drive business analysis standards, practices, and quality across the team.
• Lead document and information management optimisation initiatives.
• Improve SharePoint and knowledge management capabilities to support AI-enabled search and automation.
• Support operational efficiency and scalability initiatives.
• Partner with stakeholders to prioritize and deliver business analysis work.
• Contribute as an individual contributor on key improvement and transformation initiatives.

To Join Our Team

• You have strong Business Analysis experience.
• You have people leadership/people management experience/energizer of teams.
• Insurance industry experience would be considered an asset
• You have project delivery experience.
• BA certification will be considered as an asset.
• You have strong stakeholder management skills (judgement, communication, decision making, options / recommendation analysis).
• You have Intermediate to advanced Excel and SharePoint skills.
• Curiosity and aptitude for automation, Power Query, VBA, AI tools, and process improvement.

How You Will Succeed

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

What You Need To Know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary/hourly range $91,058 - $141,058+

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.