Customer Experience Transformation Lead
Bank N.A.
Bank N.A. in Toronto seeks a Manager, Customer Experience & Transformation. You will analyze complaints, surveys and NPS to identify root causes of customer friction and opportunities for improvement, translating insights into prioritized actions.You will design, test and implement processes across fulfillment, operations, servicing and sales, measure impact, and report progress. The role partners with stakeholders to drive customer-centered change and lift NPS and competitive performance.
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Vacancy posted 1 hour ago
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