Service Designer Ai Transformation

Shape end-to-end services through systems thinking, AI workflow opportunities, and service design at Citi. This is a full-time individual contributor role.As a Service Designer reporting to the Head of Service Design, you will connect business strategy with user experience across people, processes, technology, and touchpoints. You will partner with UX, Research, Product, Engineering, Operations, and Business teams to improve experiences. Your work supports efficiency, risk assessment, and customer and employee outcomes.Key Responsibilities:
Scope service design initiatives across journeys and platformsConduct and synthesize stakeholder and end-user discovery researchIdentify AI use cases, automations, and workflow opportunitiesCreate journey maps, service blueprints, and conceptual prototypesFacilitate co-design workshops and executive presentationsRequirements:
Six-plus years of relevant design or transformation experiencePractical familiarity translating AI capabilities into workflow opportunitiesSystems-thinking approach to business and systems architectureExperience partnering across complex, ambiguous software initiativesFigma, FigJam, research platforms, and Microsoft Office familiarityBring service design, AI workflow, research, and systems-thinking expertise to Citi’s transformation initiatives across end-to-end experiences.
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