Senior Technical Product Owner, Technology Platforms

Job Overview

We are looking for a Senior Technical Product Owner, Technology Platforms to help shape and deliver the future of digital banking platforms in Canada. This role owns a multi‑quarter platform roadmap and backlog, translating business and technical strategy into clear, prioritized, and actionable work for delivery teams. You will work closely with engineering, architecture, risk, security, and operations partners to ensure platforms are secure, scalable, resilient, and aligned with enterprise and regulatory expectations. At Manulife Bank Technology, we are reimagining digital banking with a cloud‑first mindset, agile delivery practices, and a strong focus on customer outcomes. Millions of Canadians rely on the platforms we build, and we prioritize reliability, performance, and continuous improvement.

Position Responsibilities

• Own and manage a multi‑quarter platform roadmap and backlog aligned to business outcomes and technology strategy.


• Partner with business and technology stakeholders to understand needs and translate them into epics, features, and user stories.


• Act as a strong voice of the customer, driving value‑based prioritization and active backlog management.


• Collaborate with engineering leaders, architects, SRE, and risk and regulatory partners to align priorities and manage dependencies.


• Define clear functional and non‑functional requirements, including measurable success criteria such as reliability, resiliency, performance, cost‑to‑serve, and reduction in operational toil.


• Provide technical leadership to delivery teams by clarifying requirements, addressing dependencies, and removing delivery blockers.


• Support vendor evaluation and partnerships, ensuring external deliveries meet agreed quality, integration, and security standards.


• Continuously identify improvement opportunities through data, workflow, and market analysis.

Required Qualifications

• 5 or more years of experience in a Technical Product Owner, Platform Owner, or Technical Program Manager role.


• Experience owning and prioritizing platform backlogs and roadmaps in Agile or SAFe environments.


• Demonstrated ability to translate non‑functional requirements into actionable work with measurable outcomes.


• Strong collaboration skills with engineers and architects to shape technical solutions and delivery plans.


• Strong analytical, problem‑solving, and documentation skills.


• Experience using product and delivery tools such as Jira and Confluence (or equivalent).

Preferred Qualifications

• Experience in financial services, technology consulting, or digital product organizations.


• Familiarity with AI‑enabled or low‑code/no‑code development tools (for example, Microsoft Copilot Studio or GitHub Copilot).


• Agile or SAFe certifications (e.g., CSPO, SAFe POPM).


• Knowledge of software architecture concepts or certifications (e.g., TOGAF).


• Comfort working in environments with some ambiguity and evolving priorities.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.


• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.


• As part of our distributed team, we’ll support you in shaping the future you want to see.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid work

Salary Range

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact View email address on ca.talent.com for the salary range for your location.

Benefits

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact View email address on ca.talent.com for more information about U.S.-specific paid time off provisions.

EEO Statement

マニュライフは機会均等を是とする雇用主です。マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、View email address on ca.talent.com。

The role being advertised is an existing vacancy.