Case Manager (26-154)

Job Title: Case Manager
Bargaining Unit: CUPE 4452
Language Requirement: Bilingual - English and French (CBC)
Vacancy Status: Existing vacancy

Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall! Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure. 

Position Summary

The Case Manager is responsible for assessing client needs and eligibility, developing service plans, and coordinating support services to assist individuals and families in accessing human services programs. This role provides direct client support, facilitates referrals, and ensures that services align with program guidelines and community resources. The Case Manager works closely with clients, community partners, and internal teams to promote well-being and self-sufficiency.

Key Responsibilities

• Assess client needs, determine eligibility, and develop individualized service plans in accordance with legislation and policy.
• Provide case management support by connecting with clients and coordinating access to social assistance, childcare, housing, employment, and other essential services.
• Conduct client interviews, complete assessments, and document case progress in accordance with program guidelines and requirements.
• Refer clients to appropriate community resources, social service agencies, and support programs.
• Monitor client progress, review service plans, and adjust strategies as needed to support successful outcomes.
• Maintain accurate case files and ensure compliance with privacy and confidentiality regulations.
• Advocate on behalf of clients to help them access benefits, financial assistance, and other community resources. 
• Collaborate with internal teams and community partners to improve service delivery and client support.
• Prepare submissions for the various tribunals related to human services delivery.
• Prepare reports, case summaries, investigation documentation related to eligibility, and documentation required for program evaluation and reporting.
• Educate clients on available resources, program requirements, and self-sufficiency strategies.
• Participate in and attend emergency management operations during a disaster, as specified in the Emergency Management Act and the local Emergency Management Plan.

Leadership of Others

• N/A

Position Requirements

Education & Certifications

• Diploma in a Human Services, Public Administration, or related field.

Experience

• Minimum 3 years of experience in case management, social services, or community support.

Knowledge, Skills, and Abilities

• Case Management Expertise: Strong understanding of client assessment, service planning, and referral coordination.
• Client Advocacy: Ability to support individuals facing barriers to accessing services.
• Communication: Strong verbal and written communication skills for client interactions, report writing, and partner engagement.
• Crisis Intervention: Knowledge of strategies to assist clients in distress or emergency situations.
• Confidentiality: Understanding of privacy laws and ethical considerations in human services.
• Problem-Solving: Ability to assess client challenges and develop effective support plans.
• Collaboration: Ability to work effectively with internal teams and external partners to improve service coordination.
• Time Management: Ability to support numerous cases simultaneously, prioritize tasks, and meet deadlines efficiently.
• Technical Proficiency: Experience with Microsoft Office Suite and databases.
• Emotional Resilience: Ability to remain patient, empathetic, and composed in emotionally demanding situations.

Working Conditions

• Work is primarily office-based with periodic travel to client meetings, community organizations, and partner agencies. Transportation between sites is the responsibility of the incumbent.
• Standard business hours, Monday to Friday, with flexibility required for evening or weekend work for client support and outreach initiatives.
• This role involves potential exposure to individuals in crisis or facing difficult personal circumstances.
• Cognitive demands include evaluating complex information, applying relevant legislation and policies, and making informed decisions about the appropriate services for clients.
• Physical demands include extended periods of sitting and looking at a computer screen, as well as walking and standing during client meetings.

If selected for this role, you will need to provide:

• Successful reference check (two work-related references, with a minimum of one being a direct supervisor)
• Satisfactory Vulnerable Sector Check
• Successful Language Assessment (French/English), CBC level
• Proof of certifications

Additional Information:
The Corporation of The City of Cornwall strives to promote and demonstrate the values of Equity, Diversity, and Inclusion. We are committed to reflecting the diversity of the community we serve and encourage qualified candidates of all backgrounds and abilities to apply. Accommodation will be provided in all parts of the hiring process as required. Applicants need to make their needs known in advance.

We thank all applicants for their interest, however, only those selected for interviews will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

The City of Cornwall is an equal-opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the City, we respect, encourage and celebrate our diversity. The City of Cornwall is committed to providing accommodation throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.

Please save a copy of this posting for your records. Please ensure that your application clearly demonstrates how you meet each of the required qualifications. Please note, selection for further consideration will be based on the information you provide in your application. Interviews may be conducted virtually through Microsoft Teams or in-person.

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