Regional Manager

As the Regional Manager you will be responsible for driving strong and consistent performance across the retail banking network by achieving key performance indicators related to membership growth, share of wallet, financial performance, and member experience. Through effective leadership, coaching, and execution of sales and service strategies, the Regional Manager builds team capability, ensures operational excellence, and uses data-driven insights to identify opportunities and improve results. In partnership with the Director, Retail Growth, the role helps develop and implement strategies that expand market reach, strengthen member relationships, and create meaningful impact within the communities we serve.

What you’ll do

• Deliver sustained achievement of retail banking performance targets, including growth in membership, share of wallet, non-interest income, and overall financial performance across SASCU’s branches.
• Drive consistent execution of SASCU’s advice, sales, and service strategy, resulting in a high-quality, seamless, and consistent member experience across all channels.
• Translate corporate strategy into clear, aligned execution across the retail network, ensuring priorities, resources, and activities are focused on achieving SASCU’s strategic objectives.
• Build and sustain a high-accountability, values-aligned culture where expectations are clear, performance is actively managed, and employees are engaged and supported to deliver results.
• Develop strong, capable leaders by coaching Branch Managers to lead effectively, foster trust and empowerment, and achieve sustained individual and team performance.
• Ensure leadership continuity and future capability through effective talent management, succession planning, and ongoing development of high-potential employees.
• Use data-driven insights to identify opportunities, address performance gaps, and implement actions that improve financial results, operational efficiency, and member outcomes.
• Maintain effective cost and risk management across the network, ensuring operations remain within approved budgets, risk tolerances, privacy requirements, and regulatory expectations.
• Lead and sustain initiatives that improve operational efficiency, enhance service delivery, and support successful implementation of strategic and change initiatives.
• Ensure timely and effective resolution of escalated member, service, and operational issues, applying sound judgment and a strong member focus.
• Build and maintain strong internal and external relationships that enhance collaboration, support business development, and strengthen SASCU’s presence and impact within the community.
• Contribute to enterprise priorities by leading or supporting cross-functional projects and initiatives that advance SASCU’s overall business objectives.

What you’ll bring

• A degree or diploma in Business Administration.
• 6-7 years of financial services or credit union experience, including at least 4 years at the management level, or an equivalent combination of education and experience.
• 3 years of mutual funds sales experience.
• Knowledge of application of Lean or Agile processes is preferred.
• Access to transportation and willingness to travel within the SASCU community.

You’re perfect for this role if you

• Have a proven ability to achieve financial, member, and employee results in a dynamic and continuously evolving work environment.
• Are an innovative thinker with the ability to engage staff to find new solutions to move business forward.
• Take an analytical approach to address situations, issues, and problems, then convert their analysis into business cases.
• Possess an advanced understanding of financial services products, services, policies, and procedures.
• Are an excellent communicator with strong interpersonal skills.

We invest in our employees by offering

• A competitive base salary ($122,400.00 – $153,000.00 per year) plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
• Comprehensive group benefits coverage including extended health and dental care, life and disability insurance, and an Employee Assistance Program.
• Flexible spending account for additional health and personal wellness activities and expenses.
• Flexible work arrangements and paid time off including vacation, medical/care time, personal days, and paid community volunteering.
• Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
• Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

This is a full-time, Monday-Friday, onsite position. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at ***email_hidden*** .

Our Commitment to Diversity and Inclusion

SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment based solely on their qualifications, training, and experience as they relate to the position, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

A bit about SASCU

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 20,000 members, 165 staff, and $1 billion in assets. In addition, SASCU stewards $290 million in client investments and serves more than 5,000 insurance customers. Learn more at sascu.com

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of reference, criminal record, and credit checks.