Project Delivery Director - Fare Payment Modernization

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.The Role_
// Masabi is looking for an experienced Project Delivery Director to lead the end-to-end implementation and delivery of a major, multi-year transit technology modernization program in North America. It’s a hands‑on delivery leadership role bringing together a complex, multi-vendor transformation: account-based ticketing, contactless payments, integration with existing and new infrastructure, customer‑facing digital services, phased deployment, legacy migration and operational transition.You’ll be there from the start, shaping the baseline plan, setting up governance and bringing partners on board. This isn’t a governance‑only role. You’ll move comfortably between strategy and detail, working closely with technical teams, subcontractors and customer stakeholders.Reporting to our VP Strategic Programs, you’ll lead the program independently, be part of its executive steering group and represent Masabi in senior conversations. This is an individual contributor role, with around 70% hands‑on delivery leadership and 30% program leadership. It’s a chance to shape how Masabi runs large programs in North America, on a flagship program that will set the standard for how we deliver.Location_
// This role is only available to candidates based in Canada or the USA (East Coast, Eastern time) in a fully remote model.Responsibilities_
End-to-end program deliveryLead implementation from mobilization through design, integration, testing, rollout, migration and handoverOwn the integrated master schedule and critical path across internal teams, subcontractors, the customer and third partiesTurn contractual milestones into clear commitments, owners and acceptance criteria, and agree recovery plans early when they’re at riskTechnical implementation and systems integrationCoordinate software, hardware and third‑party integrations, including APIs, payment services and field equipmentWork with engineering, product, architecture, QA and implementation teams, and clear cross‑vendor dependencies before they slow testingMulti‑vendor and stakeholder managementBring Masabi, subcontractors, partners and the customer together around one delivery planSet clear ownership and escalation paths, and follow up so partners deliver what they’ve agreedTesting, deployment and operational transitionOversee system and user acceptance testing, defect resolution and readiness reviewsCoordinate phased deployments, legacy coexistence, account migration, cutover and stabilization, with every go‑live backed by evidence and contingency plans, then guide the move into hypercareProgram controls and commercial deliveryKeep scope, schedule, budget, risks and changes under control, and track subcontractor performanceShare accurate forecasts and clear reporting that helps leaders decide in timeAbout You_
Many years in senior program or delivery leadership, delivering complex technology programsPersonal, end‑to‑end ownership of at least one large, multi‑year systems implementation as the accountable program lead (not a workstream inside someone else’s program), from mobilization through go‑live and handoverExperience setting up a program from day one: baseline plan, governance and partner onboardingA track record of bringing vendors, integrators, suppliers and customers around one shared plan, and keeping partners true to what they’ve agreedComfortable with complex schedules, critical paths and recovery strategiesPractical understanding of software implementation, SaaS, systems integration, APIs, technical testing and production deploymentStrong commercial sense: budgets, contractual deliverables, supplier performance and change controlCredibility with executives, building trust with senior customers and partnersA habit of turning lessons into playbooks, coaching or higher standards for how programs are runHands‑on and steady under pressure, with the quiet confidence to hold firm and sound judgment on when to decide and when to bring others inNice to Have_
Transit, fare collection or payments experience (banking and SaaS backgrounds are very welcome too)Contactless payments, payment gateways, acquiring, certification and financial reconciliationIntegration of software with validators, fare gates, ticket vending machines or other field equipmentLarge public‑sector technology modernization programsAI At Masabi_
// AI is becoming part of how we work at Masabi. You don't need professional experience using AI tools, but we'd expect you've experimented with them and are curious about how they can help you learn, solve problems, and work more effectively.Why Join Masabi?
Driven by Purpose
- We believe in journeys made simple. The work isn’t always easy, but the best things never are.Encouraged to Accelerate
- Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.Advancing with Empathy
- We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.We’re already powering journeys - are you ready to join us?#J-18808-Ljbffr