Global Product Management Specialist

The Mastercard Services global product team is seeking a Specialist to support the Mastercard Business Intelligence product. Mastercard Business Intelligence is at the heart of a business intelligence ecosystem built on market data and payment insights, helping customers across the globe make smarter decisions and stay competitiveThis role is focused on product execution, coordination, and delivery support within a global teamYou will work closely with Product, Engineering, and UX partners to help deliver product features and enhancements. You will contribute to roadmap execution, assist in managing dependencies, track progress, and support issue resolution to ensure timely deliveryBuild foundational understanding of the platform, integration patterns, and available organizational capabilitiesCollaborate with product managers, engineers, and cross-functional partners to support delivery of product features and enhancementsContribute to translating customer needs into product requirements and user storiesSupport delivery execution by tracking progress, identifying issues, and escalating when neededUnderstand regional considerations and support development of globally scalable solutionsAssist in managing multiple priorities and adapting to shifting goalsCollaborate effectively with a globally distributed team across time zonesSupport prioritization discussions with cross-functional teams (engineering, account management, legal, etc.)Assist in validating delivered functionality against product requirementsContribute to improving the customer journey and overall product experienceSupport product launches and monitor performance metrics such as adoption and usageHelp develop and refine product features, ensuring clarity of requirements for engineering teamsGather and incorporate feedback from stakeholders and customersUse data, research, and competitive analysis to support product decisions and backlog prioritizationMaintain product documentation to ensure clarity and accessibility across teamsEscalate issues appropriately and coordinate with cross-functional partners for resolutionSupport post-launch reviews and contribute to continuous product improvementAlign with go-to-market activities and timelinesTrack status and highlight risks within assigned product workstreamsTake ownership of assigned tasks and actively seek opportunities to grow and expand skillsThe ideal candidate is customer-focused, detail-oriented, and eager to learn, with strong analytical and problem-solving skillsYou are comfortable working in a collaborative environment and contributing to multiple workstreamsFamiliarity with AI/ML, data pipelines, or analytics capabilities is a plusAbility to translate customer needs into clear product requirements with guidanceStrong communication skills with the ability to clearly convey ideas and updatesComfortable working with data to inform decisions and track performanceDetail-oriented with strong organizational skills and ability to manage multiple prioritiesExperience with data platforms, analytics products, or SaaS solutions is preferredExperience working with cross-functional teams including engineering, UX, and business stakeholdersBasic understanding of APIs, platform architecture, and integration patternsDemonstrated ability to contribute to product delivery and execution in a team environment
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