Manager, Adjudication

Apply By: Tuesday, October 20, 2026 11:59 pm EDT

Tribunal and Dispute Resolution Division / Adjudication

City:

Toronto

Position(s) language:

Job term:

1 Permanent

Job code:

Not Available - Not Available

Not available $117,401 to $165,475 Annually

Make a Difference in Access to Information and Privacy Rights

The Information and Privacy Commissioner of Ontario (IPC) plays a pivotal role in upholding and interpreting Ontario's privacy and access to information laws, including the Freedom of Information and Protection of Privacy Act (FIPPA), the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Personal Health Information Protection Act (PHIPA), and the Child, Youth and Family Services Act (CYFSA).

About the job

As a Manager, Adjudication within the Tribunal and Dispute Resolution Division , you will lead a talented team of adjudicators in delivering fair, timely, and well-reasoned decisions that shape how access to information and privacy rights are understood and applied across the province.

What can I expect to do in this role?

• caseload management;
• interpretation of governing legislation and regulations;
• the principles of administrative law;
• internal policies and procedures; and processing of files during the adjudication stage of appeals and complaints under the Freedom of Information and Protection of Privacy Act, the Municipal Freedom of Information and Protection of Privacy Act and the Personal Health Information Protection Act and Part X of the Child, Youth and Family Services Act.

You will also provide administrative leadership to the adjudication group. In addition, you will adjudicate appeals and/or complaints in accordance with delegated decision-making authority, as assigned. Finally, you will participate in, or lead, special projects, as assigned.

What you bring to the team

How do I qualify?

• A well-developed understanding of administrative law as applicable to the IPC
• Highly developed knowledge and expertise in the provisions of the Acts, as well as IPC policies and procedures, and the ability to apply this expertise in the context of case management, the provision of first level advice concerning appeals and complaints, and the adjudication of cases assigned to you
• The ability to manage complaints from parties and to follow up with parties on a variety of issues, for example institution compliance issues or upset appellants/complainants
• The ability to trouble‑shoot substantive and/or procedural issues for all files on your team's caseloads
• Excellent judgement, to be able to lead a team independently while consulting with the Director and/or others as appropriate
• Excellent oral and written communications skills, and interpersonal skills, in order to provide appropriate advice and leadership to adjudicators, to communicate and obtain acceptance of key departmental and agency objectives, and to work with the Director of Adjudication in overseeing the operation of the adjudication function
• Understanding of and ability to apply program evaluation and performance measurement theory within the context of tribunal programs
• The ability to carry out administrative and operational planning functions
• Ability to manage in a unionized work environment
• Expertise in access and privacy legislation in Ontario (FIPPA, MFIPPA, PHIPA and/or CYFSA) or the ability to quickly gain such expertise

Asset Qualifications

• Management and customer service experience.
• Project planning/evaluation experience.
• Plain language writing proficiency.
• Possess an undergraduate university degree and a LL.B. or J.D. law degree.
• A member in good standing with the Law Society of Ontario, licensed to practice law in Ontario without restrictions.
• Having the ability to communicate (orally and in writing) in French is an asset.

How we support diversity, inclusion and accessibility

Commitment to diversity, inclusion, accessibility, and anti-racism: We are committed to building a workforce that reflects the communities we serve and promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

We also believe in the importance of providing services to Ontarians in both official languages and encourage interested bilingual candidates to apply particularly for public facing positions.

What we offer

• A modern organization with a flexible hybrid work model, with in-office attendance at a minimum of 6-10 days per month.
• Commitment to continuous learning and developmental opportunities for all employees.
• Work with an innovative and high performing organization committed to creating a positive organizational culture and highly dedicated to its mission of advancing the privacy and access rights of Ontarians.
• Commitment to continuous learning and developmental opportunities for all its employees.
• Work with an innovative and high performing organization committed to creating a positive organizational culture and highly dedicated to its mission of advancing the privacy and access rights of Ontarians.
• A pension plan program. (optional for Contract positions)
• Comprehensive Health Plan, and Life and Disability Insurance. (Permanent position only)
• Maternity and parental leave top-up benefits. (Permanent position only)

Notes:

• OPS & IPC Reciprocal Staffing Agreement:
  • The IPC has a Reciprocal Staffing Agreement with the Ontario Public Service (OPS) that enables employees to accept positions in either organization while retaining their access to benefits, pension contributions, and years of service.
• Qualified List Information:
  • A list of qualified candidates will be established for the Adjudication Manager in the Information and Privacy Commissioner of Ontario (IPC) and will be in effect for twelve (12) months from the date the list is created. Qualified candidates on the list may be considered when filling future permanent and/or temporary vacancies in this position.
• This posting is for an organization that is separate from the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the IPC directly if you have any questions about this position.

Additional information:

Apply by:

• You must submit your application using only one of the methods identified below.
• Customize your cover letter and resume to the qualifications listed on the job ad.Using concrete examples, you must show how you demonstrated the requirements forthis job. We rely on the information you provide to us.
• Be sure to quote the Job ID number for this position.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

Language requirements and assessment: All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Information collection notice

We are collecting your personal information to assess how well you meet the qualifications for employment with the Ontario Public Service, and for related recruitment purposes. The collection of personal information is necessary to the proper administration of OPS Careers, which is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25.

Please do not include any more personal information than is needed for your application (for example, do not include your photograph or social insurance number).

If you have any questions about how your information is collected, used, shared or saved, please contact us .