Personal Lines Underwriting Assistant / Receptionist

Introduction

At Specialty Program Group Canada (SPG Canada), we are insurance entrepreneurs united by a bold vision: to aggregate strengths and deliver unmatched value as Canada's largest Delegated Underwriting Authority Enterprise (DUAE).

We exist to satisfy insurance needs in our target markets faster, better, and even where others might not. We do this by uniting leading underwriting talent and specialty insurance brands under one coast-to-coast platform, delivering speed, service, and expertise at a national scale.

But what truly sets us apart is our people. At SPG Canada, you will be part of a collaborative, growing team that values innovation, professional development, and shared success. Our culture is built on entrepreneurial thinking, open communication, and a strong sense of purpose. We believe in empowering our employees to take ownership, contribute ideas, and grow their careers within a supportive and dynamic environment.

Our legacy MGA brands include Cansure, i3 Underwriting, Totten Insurance Group, Beacon, Anderson McTague & Associates, Mode, and Avro. Our value to our partners is further enhanced through our in-house claims management team, Specialty Claims Canada.

Together, we are building more than a market leader — we are building a place where talented professionals can thrive.

SPGCanada.ca

Overview

As a Personal Lines Underwriting Assistant, you will help drive the growth and profitability of SPG Canada. Working alongside a team of experienced individuals, managers, and executives, you will support our underwriters and deliver exceptional service to our broker partners. In addition to underwriting support, you will occasionally assist with front desk duties such as greeting visitors and handling incoming calls. You will have the opportunity to build meaningful broker relationships while developing your skills and growing your career in the insurance industry.

This is an in-office position based in our Langley, BC offic e.

Responsibilities

This position will:

• Develop and maintain excellent relationships with underwriters and brokers through discussions and correspondence
• Process and issue documents as instructed by underwriters and managers
• Meet service standard and turnaround time with respect to the issuance of documents
• Support Managers and Underwriters with general administrative tasks
• Produce and distribute correspondence memos, letters, faxes and forms
• Work closely with underwriters to assist with the underwriting functions
• Document observations made during pre-reviews of files to assist underwriters
• Complete renewal pre-reviews and may approve renewal referrals within authority
• Perform underwriting support functions at the direction of underwriters including bind confirmations, and certificates with a high degree of accuracy
• Preparing Certificates of Insurance
• Edit & formatting of documents using a variety of software & programs
• Review documents for accuracy
• Maintain and innovate administrative workflow procedures to increase efficiency
• Communicate internally with other departments via e-mail and telephone
• Communicate externally with brokers as required
• Build and maintain electronic and any applicable hard copy records following established guidelines and processes
• Provide general administrative, facilities, and front desk support for the branch as needed
• • Welcome and greet staff and guests visiting the office
  • Oversee office supply inventory, including tracking and ordering
  • Coordinate incoming and outgoing mail and parcels

Qualifications

You're a good fit if you have:

• 1-2 years of experience with transferrable skills in Customer service, administration or insurance
• A valid broker license (level 1 or 2) is considered an asset
• Can type a minimum of 40 words per minute
• Have good communication skills
• Are proficient in Microsoft Outlook and Word
• Willing to take insurance courses for continued growth and industry knowledge
• Are familiar with the basic legal structures in Canada

Benefits

By joining SPG Canada, you'll become part of a rapidly growing company focused on providing innovative insurance solutions to support independent brokers in Canada. As a member of our team, you'll benefit from:

• Dental care
• Extended health care
• Paid time-off
• RRSP match
• Vision care

Salary Range

The expected salary range for this position is from $40,000 – $45,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. SPG Canada and affiliated brands are proud to offer comprehensive benefit and total compensation packages which include extended health and dental benefits, disability insurance, RRSP matching, paid time off benefits, and a variety of potential bonus opportunities.

Apply Today

Interested applicants are asked to send a resume to View email address on ca.workus.org. Please note that only those chosen for an interview will be contacted.